As a Senior Associate within the Supplier Experience Team, you will support and administer the supplier adoption program that drives increased acceptance and usage of JPMorganChase commercial card solutions. This role is focused on executing and improving the day-to-day operating process that enables supplier onboarding, partnership coordination, and scalable adoption growth.
You will partner with internal stakeholders and external suppliers/partners to manage intake and execution workflows, maintain accurate reporting and controls, remove onboarding friction, and ensure timely follow-through that improves supplier activation and adoption outcomes.
Job Responsibilities
- Own day-to-day administrative execution aligned to maximizing supplier adoption of commercial card solutions (intake, tracking, routing, documentation, and follow-through).
- Manage supplier and partner engagement workflows, including scheduling, communications, status updates, and maintaining a consistent operating cadence.
- Provide onboarding and enablement support by coordinating with internal teams to facilitate supplier setup, integration steps, and readiness for activation.
- Track supplier adoption progress, maintain accurate CRM/workflow records, and produce routine reporting on funnel health, cycle times, and adoption outcomes.
- Identify process gaps and recurring blockers; recommend and implement improvements (templates, playbooks, handoffs, FAQs, and SLAs) to streamline adoption and reduce friction.
- Support partnership management by coordinating internal and external stakeholders to align priorities, drive timely decisions, and ensure a positive supplier experience.
- Conduct targeted supplier outreach as needed to advance onboarding, resolve open items, and accelerate activation and usage growth.
- Ensure appropriate documentation, escalation, and adherence to required controls and procedures.
Required Qualifications, Capabilities, and Skills
- Experience in Payments and/or financial services, with exposure to supplier onboarding, enablement, partnerships, client service, or program operations.
- Strong organizational skills and attention to detail; ability to manage multiple active items with consistent follow-through.
- Demonstrated ability to coordinate across stakeholders and drive progress in a matrixed environment.
- Strong written and verbal communication skills, including the ability to provide clear status updates and action plans.
- Proficiency with CRM/workflow tools; ability to maintain data quality and produce operational reporting.
Preferred Qualifications, Capabilities, and Skills
- Experience with commercial card programs and/or B2B payments enablement.
- Working knowledge of Microsoft Excel and Outlook.
- Working knowledge of Salesforce.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Experience in Payments and/or financial services with exposure to supplier onboarding, enablement, partnerships, client service, or program operations
- Strong organizational skills and attention to detail; ability to manage multiple active items with consistent follow-through
- Demonstrated ability to coordinate across stakeholders and drive progress in a matrixed environment
- Strong written and verbal communication skills, including ability to provide clear status updates and action plans
- Proficiency with CRM/workflow tools and ability to maintain data quality and produce operational reporting
- Experience with commercial card programs and/or B2B payments enablement
- Working knowledge of Microsoft Excel and Outlook
- Working knowledge of Salesforce
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
