Sysdig

Senior Customer Solutions Engineer

Reposted 12 Days Ago

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Dallas, TX

Hybrid

130K-171K

Senior level

Cybersecurity

The leader in real-time cloud security

The Role

Lead technical customer interactions, advocate for customer needs, align platform with goals, and guide deployments in cloud environments.

Summary Generated by Built In

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

What you will do

Be the technical authority and trusted advisor on the Sysdig Platform, reporting to the Sr. Director of Customer Success.
Build relationships across customer teams, from engineers to executives
Align platform capabilities with customer goals to attain outcomes and value
Guide deployment, architecture, and operational best practices
Lead workshops to accelerate adoption and maximize platform impact
Advocate for customer needs and influence product direction
Partner with Sales on retention and growth
Collaborate with Support and Services to ensure smooth implementations and fast issue resolution

What you will bring with you

Hands-on experience with Kubernetes in enterprise environments (on-prem and cloud)
Proficiency in container image creation and optimization
Familiarity with cloud-native platforms, DevSecOps, and automation tools
Scripting and API integration skills
Troubleshooting and root cause analysis capabilities
Experience leading projects and working directly with customers
Bonus: Knowledge of time series metrics, Prometheus, and monitoring frameworks like Golden Signals or the USE method

What we look for

5+ years in technical, customer-facing SaaS, cloud, or security roles (e.g., TAM, CSE, DevOps, and Architect)
Experience with Linux, Kubernetes, Helm, Terraform, and major cloud platforms
Familiarity with Prometheus, PromQL, and container/cloud security practices
One or more Kubernetes certifications (CKA, CKAD, CKS)
Consulting skills
Collaborative technologists
Bonus: Experience with Sysdig or Falco
Ability to work onsite at customer's office in Dallas, at least 1-2 days a week

When you join Sysdig, you can expect:

Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family

The U.S. annual salary range for this full-time position is between $130,000 and $179,300 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

#LI-MG1

#LI-Hybrid

Top Skills

Devsecops

Helm

Kubernetes

Linux

Prometheus

Terraform

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The Company

HQ: San Francisco, CA

700 Employees

Year Founded: 2013

What We Do

Sysdig delivers cloud security the right way with open innovation, agentic AI, and the uncompromising truth of runtime. In a world of black boxes and blind spots, Sysdig helps security and development teams prevent, detect, and respond to threats in the moment.

AI is only as powerful as the signals it receives, and Sysdig Sage™ – the first agentic AI analyst for cloud security – is fueled by the deepest runtime intelligence in the industry. It doesn’t just observe. It reasons and acts with the context, speed, and precision that modern teams need to build and defend innovation in real time. Founded by the creators of Falco and Wireshark, Sysdig is trusted by more than 60% of the Fortune 500 and is built for those who refuse to compromise on security.

Why Work With Us

Sysdig's global expansion is fueled by our dedicated "Sysdiggers," known for collaboration, innovation, & transparency. With a diverse, international presence, we value every voice & are committed to our core values. We prioritize well-being with a top-tier benefits package. Join us to empower our team, thrive, & deliver our best work globally.