Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
3. Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.
4. Provide leadership, guidance, and mentoring to CSRs and others in S&CS, including, upon completing and passing the certification, training in the complete set of courses in the CSR certification tract.
5. Attend and provide on-site support for customer visits, seminars, and training. Actively take a lead role and ownership of interactive seminars.
6. Use independent analysis, judgment skills, prior experience, and thorough understanding of company policies and procedures to resolve non-standard and in-region problems.
7. Assist the management with reporting and monitoring of regional performance.
8. Initiate process improvement suggestions and lead in implementation.
9. Model, teach, and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
10. Understand. Create. Simplify.
11. Other duties as assigned (may include office administration and other support duties dependent on region/department).
Required Qualifications
Customer service experience
Associate's degree or related business experience
Demonstrable experience mentoring and guiding others
Proven subject matter expert in customer service processes and responsibilities
Excellent computer skills
Proven ability to learn concepts and technical details of products
Willing to travel up to 10%.
Excellent writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Preferred Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bilingual
Bachelor's degree
Physical Requirements
None
Skills Required
- Customer service experience
- Associate's degree or related business experience
- Demonstrable experience mentoring and guiding others
- Proven subject matter expert in customer service processes and responsibilities
- Excellent computer skills
- Proven ability to learn concepts and technical details of products
- Willing to travel up to 10%
- Excellent writing, proofreading, documentation, and communication skills
- Ability to learn new skills and assume new responsibilities
- Ability to work cooperatively in a team environment
- Background check results satisfactory to SEL
- ERP or CRM tools experience
- Experience in technical sales environment
- Bilingual
- Bachelor's degree
Schweitzer Engineering Laboratories (SEL) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Schweitzer Engineering Laboratories (SEL) and has not been reviewed or approved by Schweitzer Engineering Laboratories (SEL).
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a significant share of premiums. Feedback suggests on-site clinics, EAP, and wellness programs further strengthen day-to-day health support at major campuses.
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Retirement Support — Employee ownership through an ESOP is positioned as a meaningful long-term benefit for full-time employees. Feedback suggests many view the ownership model and retirement programs as strong components of total rewards.
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Leave & Time Off Breadth — Paid vacation and sick time are characterized as generous alongside company holidays and special leave options. Feedback suggests time off begins accruing immediately and supports key life events.
Schweitzer Engineering Laboratories (SEL) Insights
What We Do
SEL serves the power industry worldwide through the design, manufacture, supply and support of products and services for power system protection, monitoring, control, automation, communications and metering. For more than 30 years, SEL has offered unmatched local technical support, a 10‐year, worldwide warranty and a commitment to making electric power safer, more reliable and more economical.
