Sysdig

Senior Customer Reliability Engineer

Reposted 5 Days Ago

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Hiring Remotely in Japan

Remote

Mid level

Cybersecurity

The leader in real-time cloud security

The Role

Join a team as a senior technical support member, providing expertise in cloud security and troubleshooting. Collaborate with engineering to enhance customer reliability and develop training materials.

Summary Generated by Built In

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

What You Will Do:

Reporting to the Manager of Customer Reliability, you will work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
You will work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
You will develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
You will develop in the internal collection of knowledge base articles.
You will evaluate and document bugs and enhancement requests as seen in the field, and through reproduction.
You will work with our Escalation Management team on hot accounts which are high touch

What you will bring with you

3+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
Master level kubernetes and Linux experience.
Knowledge of one or more scripting languages (Bash/Shell/Python).
Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud.
Experience balancing multiple challenges simultaneously.

What we look for

Experience using or integrating with Systems Management technologies.
Hands-on experience with PaaS tools or other cloud management software.
Experience in application integration.
Experience writing and communicating in English

When you join Sysdig, you can expect:

Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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Top Skills

AWS

Azure

Bash

GCP

Ibm Cloud

Kubernetes

Linux

Oracle

Python

Shell

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The Company

HQ: San Francisco, CA

700 Employees

Year Founded: 2013

What We Do

Sysdig delivers cloud security the right way with open innovation, agentic AI, and the uncompromising truth of runtime. In a world of black boxes and blind spots, Sysdig helps security and development teams prevent, detect, and respond to threats in the moment.

AI is only as powerful as the signals it receives, and Sysdig Sage™ – the first agentic AI analyst for cloud security – is fueled by the deepest runtime intelligence in the industry. It doesn’t just observe. It reasons and acts with the context, speed, and precision that modern teams need to build and defend innovation in real time. Founded by the creators of Falco and Wireshark, Sysdig is trusted by more than 60% of the Fortune 500 and is built for those who refuse to compromise on security.

Why Work With Us

Sysdig's global expansion is fueled by our dedicated "Sysdiggers," known for collaboration, innovation, & transparency. With a diverse, international presence, we value every voice & are committed to our core values. We prioritize well-being with a top-tier benefits package. Join us to empower our team, thrive, & deliver our best work globally.