Senior Customer Quality Engineer

Position

Senior Customer Quality Engineer

Location

Arden, NC

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

For a listing of Asheville/Arden openings: BorgWarner Openings

Pay & Benefits

All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:

• Day 1 Medical Coverage with potential of no monthly premium
• Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
• Dental, Vision, Life, AD&D, and Disability Coverage
• Tuition Reimbursement Program after 18 months
• Retirement Savings Plan (401k) with a matching program
• Company paid holidays and vacation starting Day 1

POSITION SUMMARY:

To provide quality support to the assigned production operations to ensure the integrity of

components and products produced by those operations. Aggressively drive site quality improvement efforts with a goal of achieving “zero defect” performance.

KEY ACCOUNTABILITIES:

• Oversees integrity of product quality for assigned area through participation as integral part of manufacturing team.
• Identify and interpret customer’s quality requirements and/or any regulatory/business requirements.
• Drives and champions quality improvement efforts.
• Provides expert analysis, guidance and support to Production in Process Improvement activities, including effective use of Problem-Solving tools / techniques and statistical analysis.
• Responsible for New Product Qualification, and verification of changes to current product.
• Through the application of APQP, supports the external customers in New Product Introduction. Ensures that internal customer needs for Quality Systems are met in a timely and functional manner.
• Results for this position will be measured by improvements to Customer Satisfaction: Parts Per Million, Number of Incidences, Corrective Action Timing and Effectiveness, and Building Customer Relationships. Additional internal measurements include Scrap Rate, Audit Compliance, and Response Time to Manufacturing Issues.
• Optimizes Process Capability on significant characteristics through effective application of statistical analysis techniques and training of manufacturing employees and technicians in Problem-Solving.
• Applies knowledge of Inspection Equipment and Techniques to provide timely data usable for informed decision-making. 
• Utilizes analytical skill sets to implement root cause analysis and provide recommendations for corrective action.
• Establishes himself or herself as an expert on quality control and quality improvement. 
• Takes responsibility for driving quality results. Builds credibility with our internal as well as external customers. 
• Provides advice and solutions based on sound problem analysis and team-based solutions to others. 
• Utilizes effective project management and problem-solving tools such as cause/effect analysis, flowcharting, mapping and timelines to come to logical solutions. 
• Actively pursues learning other aspects of the business. 
• Supports the role quality plays in the overall success of the business. 
• Sets priorities relative to the business plan. Maintains focus on what is important and drives for results. 
• Sees ahead clearly, considers alternatives and anticipates the future consequence of each. 
• Zeros in on the critical few. 
• Quickly senses what helps or hinders the accomplishment of a goal. 
• Actively informs others of adverse quality trends that may impact the long-term success of the business. 
• Provides on a day-to-day basis the information and or training necessary for customers to perform in their jobs.
• Maintains confidentiality of all privileged information. 
• Participates as an effective team player. 
• Demonstrates effective problem-solving techniques. 
• Uses rigorous and proven methods to solve difficult problems with effective solutions. 
• Maintains targets relative to machine capability, supplier scrap, manufacturing scrap and the continuous improvement of such. 
• Provides effective customer service that is timely and accurate. 
• Adapts to change. 
• Works with needs of a changing organization to maximize flexibility within the organization. 
• Adheres to an appropriate and effective set of core values and beliefs and acts in line with those values. 
• Possesses creativity and brings out creativity in others. 
• Seeks out opportunity for improvements. 
• Understands and adheres to current quality and control policies. 
• Understands and adheres to current health, safety, and environmental policies. 
• Communicates and enforces safe work procedures.
• Identifies and closes safety issues (suggestions, inspection and investigation findings) and their corrective actions.
• Performs other duties as requested, directed or assigned.

QUALIFICATIONS:

Requires a four-year degree in Manufacturing, Mechanical or Industrial Engineering; and a minimum of 8 years Manufacturing Engineering / Quality Assurance experience in a metalworking environment. 

Must have demonstrated knowledge of advanced quality planning, inspection equipment and techniques, root cause failure analysis, capability studies, statistical distributions, machine (metalworking) and assembly processes, problem solving, team facilitation, geometric dimensioning and tolerancing, and presentation skills. 

Knowledge of IATF16949 required. 

Experience with Supplier Development a plus.

Experience with report writing in Microsoft Word and graphical analysis in Microsoft Excel strongly preferred. Experience in Minitab for statistical analysis. 

ASQ Certification a plus.

Internal Use Only: Salary

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