Senior Customer Marketing Manager

This hybrid role can be based out of our Toronto, Vancouver, or Plano office

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

Senior Customer Marketing Manager 

We are seeking a dynamic Senior Manager of Customer Marketing to join Tipalti. This important role will drive important Tipalti customer programs including customer stories, advocate relationships, assist with customer advisory boards, and run our customer community. This position requires prior best practices experience in B2B SaaS customer marketing and a passion for building strong customer relationships at scale through a programmatic and analytical approach. The candidate’s success will be expected to drive increased customer engagement and loyalty, ultimately contributing to our company's growth and reputation in the fintech industry.

Responsibilities:

• Customer Advocacy and Engagement: You will be responsible for implementing and running digital and physical strategies that foster strong engagement in our advocacy base. This includes partnering with the Customer Success team to identify and nurture customer advocates, manage our customer newsletter and support marketing in producing compelling content showcasing the value and impact of our solutions.
• Content Creation and Management: You will work with the Corporate Marketing and Product Marketing teams to bring impactful customer-driven content, including case studies, testimonials, and success stories, to life - on our website, sales assets, keynotes and customer videos. Your role involves working closely with customers to capture their Tipalti experiences, creating relatable and persuasive narratives. This content will be pivotal in demonstrating the real-world benefits of our products and services, serving as a key asset in our sales and marketing efforts.
• Events and Speaker Engagements: Plan and execute high-impact Customer Advisory Boards (CABs) across key regions, partnering with cross-functional teams to identify strategic customers, shape agenda topics, secure executive participation, and capture actionable insights that influence product and go-to-market strategies. In addition, you will curate and manage a roster of customer speakers who can effectively share their success stories and insights, being key Tipalti spokespeople at industry events, webinars, and in videos. Your role includes maintaining strong relationships with these speakers, while continually looking to grow our customer speaker advocates across regions, use cases, personas and industries.

Qualifications:

• 4+ years of experience in Customer Marketing, specifically within a B2B SaaS environment, preferably in the fintech sector.
• Experience in developing case studies, testimonials, and other customer-centric content.
• Proven track record of implementing and managing successful customer marketing programs that drive engagement, retention, and advocacy.
• Demonstrated success in utilizing customer advocates as key spokespeople in events, videos, and webinars.
• Strong storytelling skills, with the ability to craft compelling narratives around customer experiences and successes.
• Excellent communication and interpersonal skills, with a knack for building strong relationships with customers and internal stakeholders.
• Strong project management skills, with the ability to lead cross-functional initiatives and manage multiple projects simultaneously.
• Analytical mindset with experience in measuring and reporting on the success of customer marketing initiatives.
• Creative thinker with a customer-first approach, constantly looking for innovative ways to engage and celebrate our customer community.
• Proficiency in marketing automation and CRM tools to track and analyze customer engagement and program effectiveness.
• Bachelor's degree in Marketing, Business, Finance, or Communications. An advanced degree in a related field is a plus.

Our benefits package includes: 

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching 401K
• Medical/Dental/Vision benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 3 weeks of paid vacation
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

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