QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
QGenda is searching for a dynamic and creative Sr. Customer Experience Marketing Manager to join our growing marketing team. This newly created role within the Marketing team will serve as a liaison to the Customer Experience (CX) team, responsible for managing the strategic planning and timely execution of CX related marketing programs that educate and engage customers, while enhancing the overall customer experience. Success in this role will come from collaborating with multiple stakeholders across the CX and Marketing organization, in the strategy and execution of customer marketing initiatives focused on increasing adoption, maximizing product utilization, improving customer communication, and supporting overall customer retention/loyalty.
How You’ll Make an Impact
- Partner with the CX team to analyze/improve existing customer communications strategies across the customer lifecycle.
- Plan, execute, and analyze customer engagement and communication programs, which may include in-person/virtual events and workshops, such as quarterly virtual user groups, quarterly customer webinars, and other customer education events.
- Support CX website and Salesforce communities content and branding.
- Launch customer-facing products and release communications that help educate customers, address challenges, drive product feature adoption, and increase general product knowledge.
- Partner with the Customer Education team to develop static and dynamic content for customer educational resources that include customer communities, certification programs, and product training curriculums.
- Create, update, and maintain CX customer-facing collateral in a centralized location.
- Educate and engage customers and serve as an advocate for the QGenda brand.
Who You Are
- Excellent verbal and written communication skills
- Ability to think both strategically and tactically
- Ability to manage multiple projects simultaneously with exceptional attention to detail from ideation to execution
- Ability to present program strategy and plans clearly, collect and act on feedback from a broad group of stakeholders
- Strong "figure it out” mentality, creative-thinking, interpretation, and problem-solving skills
- Experience working with a healthcare IT company (experience with a subscription product preferred)
- Self-motivated and works with limited direction
- Organized with ability to follow-up on and manage details
- Team player
- Strong leadership skills
Experience You Bring
- Customer-first mindset; passionate about delivering memorable, effective programs that support customers
- 10+ years of marketing experience required, with a strong background in customer campaigns and events
- 3+ years supporting a CX organization inclusive of Professional Services, Customer Success & Technical Support
- 15% travel, mainly for events
At QGenda, we value and respect our employees and their contributions, and we recognize their individual efforts to promote career development, financial security and well-being. The salary range for this role is $120,000. USD to $158,000. USD, and actual pay is based on skills, experience, education and other relevant factors for a potential new employee. This job is eligible for bonus/incentive pay.
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
What We Do
QGenda is the #1 cloud-based, automated physician scheduling software. Since its launch in 2006, QGenda has grown to serve more than 3,500 customers in over 40 medical specialties across 5,000 hospitals. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to optimize their workforce which allows them to provide the best possible patient care. QGenda is headquartered in Atlanta, GA.
