Jobs at QGenda

Configure QGenda’s On-Call SaaS solution for enterprise healthcare customers, lead implementation and training sessions, document configurations, and support successful customer onboarding and adoption. Collaborate with project, customer success, sales, and product teams to meet go-live expectations. Manage timelines, identify risks and process gaps, resolve problems, and transfer knowledge to long-term customer success resources.

Manage a portfolio of complex enterprise healthcare customers, driving product adoption, measurable value realization, renewals, expansion, and retention. Build executive relationships, lead business reviews, monitor account health, resolve escalations, and develop recovery plans. Define success metrics, communicate ROI, maintain customer success plans in Planhat, and collaborate with Product, Support, and Sales. The role also contributes to process development and mentoring newer customer success employees.

Develop and manage customer advocacy, social media, website, SEO/AEO, and content programs. Create customer stories, executive thought leadership, blogs, campaigns, and awards submissions. Manage editorial calendars and website resources, optimize content access in Seismic, analyze KPIs, and recommend improvements. Partner with Product Marketing, Demand Generation, Sales, Customer Success, executives, and subject-matter experts to support brand awareness, engagement, demand generation, and pipeline growth.

Manages marketing operations across Marketing and Business Development, improving workflows, operating rhythms, funnel management, data quality, campaign measurement, lead handoffs, and pipeline performance. Uses Salesforce, marketing automation, reporting, and business intelligence tools to analyze trends, evaluate ROI, support segmentation, and provide actionable recommendations to executives. Leads cross-functional process improvement and scalable governance initiatives.

Provide timely, professional customer support for QGenda's workforce management application. Manage cases to SLA, track time/projects/contacts in systems, escalate complex issues, collaborate with CX teams, and maintain strong product knowledge to deliver high customer satisfaction.

Provide reactive technical support for QGenda customers: troubleshoot and resolve issues, configure and manage client environments, meet SLAs, handle concierge phone support, escalate risks, collaborate with cross-functional teams, and mentor peers as expertise grows.

Provide reactive technical support for QGenda customers, troubleshoot product issues, manage support cases to SLOs, configure client environments, collaborate with cross-functional teams, escalate risks, and mentor peers as expertise grows.