Jobs at QGenda

Design, implement, and automate scalable, highly available AWS infrastructure. Improve reliability and performance, build CI/CD and IaC with Terraform, manage containers (ECS/EKS), monitor with observability tools, participate in on-call rotations, run incident response and root cause analysis, and advise engineering teams on SRE best practices.

Manage and coach a team of Customer Success Managers to drive adoption, renewals, and high Net Revenue Retention. Serve as escalation lead, conduct executive/business reviews, support account risk remediation, establish governance and best practices, report on team KPIs, handle HR responsibilities, and support CX and corporate initiatives.

As a Senior Project Manager, you will oversee complex implementations, ensuring timely project delivery. Responsibilities include managing stakeholder communication, documentation, and leading process improvements while mentoring team members.

Build test plans and execute test cases for web and mobile SaaS applications; run regression tests, file and reproduce bugs, collaborate with developers on quality, and improve test strategies including AI-enabled features.

The Implementation Consultant will configure QGenda's Scheduling product according to customer requirements, lead implementation calls, and ensure effective communication with teams throughout the process.

Design, build, and optimize scalable ELT/ETL pipelines, data models, and observability for analytics. Lead architecture, mentor engineers, collaborate with stakeholders, and enable AI-ready data products supporting reporting and BI.

As a Business Development Representative, you'll support sales by cold-calling and emailing healthcare groups, researching companies, and qualifying leads for Account Executives.

The Customer Support Specialist at QGenda will handle customer inquiries, ensure customer satisfaction, track cases, and collaborate with the CX team for project tasks.

Supervise a team of Project Managers/Coordinators within the PMO, ensuring SOP and data compliance, monitoring project portfolios, coaching and performance-managing team members, enforcing accurate time entry, collaborating with cross-functional stakeholders, and reporting team metrics to drive process improvements and successful customer implementations.

Coordinate customer security questionnaires and RFPs across Legal, Security, Product, Engineering, Sales and Customer Experience. Maintain response libraries and compliance documentation, support SOC 2, SOX, HIPAA, FedRAMP/TX-RAMP audits, obtain evidence for continuous monitoring, track deadlines, and streamline compliance-related processes.