Senior Customer Manager - Costco

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

As part of Clorox’s IGNITE blueprint, the Customer Manager plays a critical role in delivering commercial excellence and driving growth across designated customer accounts. Reporting to the Customer Team Leader, this role supports the execution of customer strategies, manages day-to-day account operations, and contributes to the achievement of sales targets and profitability goals.
The Customer Manager will collaborate cross-functionally to ensure alignment with Clorox’s strategic priorities, support Joint Business Planning (JBP), and drive flawless execution of sales fundamentals. Success in this role requires strong analytical skills, customer engagement capabilities, and a passion for delivering value to Clorox, our customers, and the shopper.
In this role you will:
Develop strategic thought & leadership
• Ability to think and act with a general manager mindset, accountable to the business planning cycles (MBR/QBR/JBP) and long-term customer strategies.
• Expertise in Net Revenue Management (NRM) and trade investment optimization.
• Build customer stewardship through multi-level relationships, storytelling, and in-person engagement—anchored in a 360° OMNI-channel view.
Analytical & Commercial Acumen
• Advanced data fluency using performance tools and post-promo analytics.
• Forecasting accuracy and scenario planning.
• Ability to identify and act on growth opportunities using insights.
•
Operational Mastery
• Proficiency in systems and processes (Exceedra, POS/ AC Nielsen, Numerator ect..).
• Seamless execution of promotional calendars and trade programs.
• Collaboration with internal teams (Demand Planning, CEC, Strategy) for alignment and efficiency.

In this role, you will:

Customer Account Management & Execution

• Manage day-to-day operations for assigned customer accounts.
• Support execution of customer plans, promotions, and trade programs.
• Monitor performance against KPIs and recommend corrective actions (Volume, Gross Sales, Net Sales, and Trade Investment structures).
• Ensure alignment with Clorox’s strategic priorities and sales rhythms on time and in full.
• Ensure full 52 week plans are in place and montiroed for optimization and alignment to the business strategies.  Being able to translate plans to POS, margin and profit through a customer lens and having a full understanding of how Clorox supports the triple win for customers.

Customer Engagement & Stewardship Advancement 

• Strengthen customer relationships across all levels using gold standards and best practices.
• Build and maintain strong working relationships with customer contacts.
• Support Joint Business Planning activities and contribute to negotiation preparation.
• Act as a liaison between customer and internal teams to ensure seamless execution of trade strategies and guardrails are respected.

Operational Excellence & Data Driven Decision Making

• Analyze sales data, identify trends, and provide actionable insights.
• Support forecasting, gap analysis, and performance tracking.
• Own the outcomes of forecasting, gap analysis, and corrective action planning for your responsibility area.
• Leverage tools and systems to enable data-driven decision-making.
• Partner with NRM and trade team to ensure plans are fully optimize for invenstment and accelerated growth that drive ROI.

Cross-Functional Partnership & Relationship Building

• Partner with internal teams (Strategy & Business teams where appropriate) to support customer initiatives.
• Contribute to internal planning meetings and share customer insights.
• Own customer presentations and business reviews leveraging presentation gold standards and continue to enhance to ensure customer connectivity and accountability are held.

Strategic Business Ownership

• Own Monthly/Quarterly/Annual Business Reviews (MBR/QBR/JBP) including KPIs: NCS, Gross Sales, MSC, Volume, and Trade.
• Optimize trade investment and drive Net Revenue Management (NRM) opportunities.
• Drive forecast accuracy and contribute to business planning inputs, and partnerships with Demand and Supply team.
• Use 52-week customer planners for long-term planning and post-promo evaluation.
• Focus on gap and opportunity solving to course-correct the business using trade investment principles.

Customer Relationship Management

• Strengthen customer relationships as the first point of contact and trusted advisor.
• Lead business reviews and build stewardship through regular customer meetings.
• Use gold-standard storytelling across all customer levels.
• Be invested with time in field and with retailer partner to deepen and enhance the focus on 5Cs and 4Ps.

Data-Driven Insights & Analytics (Moderate Priority)

• Use analytics and performance reviews to identify gaps and opportunities.
• Leverage tools, data sources, and technology for fast diagnosis and decision-making.
• Optimize trade investment ROI through consistent trade performance analytics.
• Identify new business opportunities and provide actionable recommendations.

Operational & Executional Excellence

• Sales Fundamentals: Master forecasting, trade planning, and executional rigor.
• Governance & Process Improvement: Identify inefficiencies and implement best-in-class solutions.
• Project Management: Manage multiple priorities with agility and precision.
• Technology & Systems Proficiency

Systems & Process Mastery:

• Proficiency in trade and planning systems (e.g., Exceedra, SAP TPM).
• Digital Enablement: Leverage technology to improve speed, accuracy, and performance.
• System Optimization: Drive enhancements in reporting, workflows, and tool usage.

#LI-Hybrid

What we look for:

• 10+ years of sales experience with 2+ years in a sales management role
• Strong understanding of the local retail marketplace and category management principles - all channels
• Strong leadership and influence skills
• Experience within a variety of sales roles including retail exposure, account management and sales planning
• Strong presentation skills with the ability to articulate complex ideas while engaging and inspiring your audience.
• Strong financial acumen and analytical skills.
• Strong computer skills including MS Office
• Minimum educational requirements – university degree.

This posting is for an existing vacancy within our organization. 

Workplace type:

Hybrid

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[Canada] Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of well-being and provide flexibility for our teammates’ unique needs. This includes robust health plans, a competitive pension program with a company match, paid time off benefits (including half-day summer Fridays, depending on location), Maternity leave benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience, and location. Below is the targeted range for this role.

• Non-Sales: $109,104 - $159,104

• Sales: $94,928 - $144,928

 

All ranges are subject to change in the future.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes