Key Responsibilities:
- Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers
- Act as a trusted advisor to customers by providing best practices, thought leadership and identifying areas of opportunity throughout the payroll implementation process
- Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence
- Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
- Define and communicate project plans with clearly defined timelines and deliverables
- Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements
- Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
- Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance
- Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
- Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
- Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support
Qualifications:
- Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
- Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
- Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines
- Ability to understand and relate to both technical and non-technical project team members
- Experience with enterprise SaaS applications
- 6+ Years of professional experience in delivery, implementation, or project management with at least 3 of those as a payroll implementation specialist
What the Team is Saying
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What We Do
Deputy is the world’s leading workforce management platform, revolutionizing hourly work for over 1.5 million workers and 375,000 workplaces across over 100 countries. For over 15 years, Deputy has helped businesses to effortlessly navigate and comply with complex labor laws while enhancing employee engagement with predictable, transparent and flexible scheduling, and delivering actionable insights to transform labor efficiency into a competitive advantage.
Deputy is more than just a solution – it’s a trusted partner in building workplaces that foster productivity, well-being, and growth. Discover how we are improving the world of work, one shift at a time at www.deputy.com
Why Work With Us
Creativity and teamwork drive our culture. We embrace diverse ideas and encourage collaboration. Our team enjoys remote flexibility while regularly connecting in person whenever possible. These gatherings foster collaboration, strengthen bonds, and reinforce our commitment to building Deputy together.
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Employees work remotely.
We are a Remote first company. Our workplace Hybrid policy allows for employee flexibility. Deputies are given the option to work from home or work from our WeWork offices.
