We are seeking a Customer Engineer – BI & Analytics with deep expertise in Looker (LookML, dashboards, administration) and modern BI practices. In this role, you’ll serve as a trusted technical advisor for Harness customers, helping them design, optimize, and troubleshoot analytics solutions within our white-labeled Looker integration.
This is not a traditional support role. You’ll work directly with enterprise customers to solve complex data challenges, guide best practices in Looker/BI engineering, and act as the bridge between customers and Harness engineering. Your work will ensure that customers unlock the full value of Harness’ Software Engineering Insights and Cloud Cost Management analytics capabilities.- Own end-to-end resolution of complex BI/Looker issues for customers, including LookML modeling, dashboard optimization, and data ingestion pipelines.
- Act as a subject matter expert in Looker and BI engineering, advising customers on scalable data models, dashboard performance, and best practices for embedded analytics.
- Troubleshoot and debug SQL transformations, LookML objects, and ETL processes across diverse customer environments.
- Collaborate cross-functionally with Harness engineering, product, and data science to ensure customer feedback informs product evolution
- Lead customer onboarding and adoption efforts for Looker-powered analytics, including training sessions, office hours, and customized dashboarding workshops.
- Develop and share reusable best-practice templates, “blueprints,” and playbooks for in-product dashboards and KPIs.
- Partner with customers during escalations, providing clear technical guidance and hands-on problem resolution.
- Stay current with BI, Looker, and cloud data engineering trends to continually improve Harness’ customer-facing analytics experience.
- 2–5 years of hands-on experience in a BI Engineer, Looker Developer/Admin, or Customer Engineering role.
- Proficiency in Looker (LookML, dashboard design, performance tuning) with a strong grasp of BI principles and embedded analytics.
- Strong SQL skills with experience in data modeling, ETL design, and working across relational databases (PostgreSQL, MySQL, etc.).
- Excellent troubleshooting ability across the data stack (ETL pipelines, data transformations, dashboards).
- Strong communicator with the ability to explain technical concepts to non-technical stakeholders and drive customer engagement.
- Comfortable leading customer calls, trainings, and escalations in a professional, consultative manner.
- Nice-to-have: Experience with cloud platforms (AWS, GCP, Azure), scripting in Python for data manipulation, and version control (Git).
Remote - United States
What you will have at Harness- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
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What We Do
Harness is a leader in AI-native software delivery, dedicated to empowering developers and engineering teams worldwide. We revolutionize how software is built, tested, deployed, and optimized by driving efficiency, reliability, and speed throughout the software development lifecycle. At Harness, we envision a world where developers focus on innovation, free from repetitive tasks, supported by tools that streamline every step.
Our platform leverages AI and automation across all key pillars of software delivery: Continuous Integration, Continuous Delivery, Feature Flags and Experimentation, Cloud Cost Management, Security Testing, and more. By automating traditionally manual processes that slow down engineering teams, Harness enables organizations to release software faster, reduce errors, and optimize costs—all while enhancing the developer experience and flexibility.
Harness is transforming software delivery on a global scale. As a pioneer in AI-driven automation, we streamline complex development processes, eliminate inefficiencies, and empower developers to innovate freely. Our mission is ambitious: enabling millions of developers to deliver code faster, more reliably, and with greater ease than ever before.
Why Work With Us
Harness is built on a culture of growth, collaboration, and transparency, where team members are encouraged to push boundaries and solve meaningful challenges. We invest in personal and professional development, value work-life balance, and foster a supportive environment—making Harness an ideal place to make a real impact in tech.
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