Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what’s possible—setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.
About the Role:
We’re looking for Senior Customer Experience Consultants who are:
Collaborative – thrive in a team environment and build strong relationships
Solutions-focused – proactive in problem-solving and process improvement
Client-centric – passionate about delivering world-class service
You’ll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.
Key Responsibilities
Deliver exceptional customer service and manage escalations
Liaise with global stakeholders and third-party suppliers
Identify challenges in client supply chains and propose solutions
Monitor performance and produce KPI reports
Participate in supply chain projects and continuous improvement initiatives
What We’re Looking For
Passion for customer satisfaction and service excellence
Strong communication and problem-solving skills
Ability to work in a fast-paced, evolving environment
Previous logistics experience is a plus
Proficiency in Microsoft Office
What’s in it for you?
A dynamic, international environment where your ideas matter
25 days annual leave (option to buy/sell 5 days)
Annual bonus, pension scheme, and family-friendly benefits
Daily lunch allowance and on-site canteen
Access to mental and financial health tools through our Employee Assistance Program
Ready to make an impact? Apply now and join a team that goes all the way for our customers, society, and each other.
#RPO
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Strong communication skills
- Strong problem-solving skills
- Ability to work in a fast-paced, evolving environment
- Proficiency in Microsoft Office
- Passion for customer satisfaction and service excellence
- Previous logistics experience
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
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