At ZEDEDA, we are passionate about building the next generation of Edge Computing solutions. ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control. ZEDEDA delivers a distributed, cloud-native edge management and orchestration solution, simplifying the security and remote management of edge infrastructure and applications at scale. If you are looking for an unparalleled opportunity to build the next generation of Edge Computing solutions, you have come to the right place. The platform team builds and manages the core systems powering ZEDEDA’s solution, allowing it to seamlessly scale and run across various geographic regions/clouds, and making ZEDEDA the go-to product for scalable Edge Compute solutions.
ZEDEDA ensures extensibility and flexibility by utilizing an open partner ecosystem with a robust app marketplace and leveraging an open architecture built on EVE-OS, from the Linux Foundation. ZEDEDA delivers instant time to value, has thousands of nodes under management and is backed by world-class investors with teams in the US, Germany and India. For more information, visit www.zededa.com
Position: Sr. Customer Engineer
Location: San Jose, California, USA
The Customer Engineering group will perform the following tasks:
EVE Hardware certification
Market place app certification
Complex PoC support
Customer issue reproduction support
Technical Documentation validation and support
Qualifications
- BS Computer Science, Information Technology or similar experience
- 8+ years experience supporting technical end-users
- Excellent troubleshooting and root-cause analysis skills
- Proven technical writing skills
- Project management skills
- Excellent communication and written skills (English)
- Good understanding of hardware appliances (Intel and ARM based) and configuration of UEFI/BIOS
- Troubleshooting capabilities of hardware appliances, in the lab or field
- Experience working with hardware OEM partners for troubleshooting
- Linux system administration & advanced Linux troubleshootingP
- ython programming and Shell Scripting
- Good understanding of test frameworks and automation tools
- Develop automation and tools for deployment and QA at scale
- Hardware virtualization working knowledge, familiar with both Type 1 and Type 2 hypervisors
- Lab management and automation skills
- Good understanding of network design, implementation and troubleshooting, specifically L2 and L3.
- Knowledge of working with RESTful APIs
- Internal and customer-facing Knowledge Base contribution
- Helpful:
- Virtual Networking/Security appliances (Silver Peak, Cisco, Palo Alto Networks)vCenter/ESXi deployments and administration, Hyper-VDocker containers, Kubernetes, Azure IoT
Top Skills
What We Do
ZEDEDA, the leader in edge orchestration, delivers visibility, control and security for the distributed edge, with the freedom of deploying and managing any app on any hardware at scale and connecting to any cloud or on-premises systems. Distributed edge solutions require a diverse mix of technologies and domain expertise and ZEDEDA enables customers with an open, vendor-agnostic orchestration framework that breaks down silos and provides the needed agility and future-proofing as they evolve their connected operations. Customers can now seamlessly orchestrate intelligent applications at the distributed edge to gain access to critical insights, make real-time decisions and maximize operational efficiency.
ZEDEDA is a venture-backed Silicon Valley company, headquartered in San Jose, CA, with teams in India and Europe.
