Senior CRM System Administrator

About SchoolMint:

SchoolMint is a leading provider of K-12 Enrollment Solutions. As school choice expands and student recruitment grows more competitive, SchoolMint will help parents, students and customers overcome their toughest enrollment challenges.

SchoolMint’s mission is built on our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. These values are the foundation of our positive, collaborative culture and commitment to exceptional customer service.
Role Overview:

We are seeking a detail-oriented and tech-savvy Systems Administrator with a strong background in CRM management—specifically HubSpot and Salesforce—to join our growing team. This role is ideal for someone who combines a deep understanding of IT systems with a background in accounting and computer science, and who has hands-on experience tracking and reporting SaaS business metrics.
Location: Remote in select US states and San Jose, Costa Rica.
Hours: Available to work core hours aligned with the Eastern (EST) or Central (CST) time zones
What will I do?

CRM Administration:

• Manage, configure, and maintain CRM platforms (HubSpot and Salesforce).
• Implement workflows, custom fields, integrations, and data hygiene processes.
• Collaborate with Sales, Marketing, and Customer Success teams to optimize CRM usability and performance.

Systems Management:

• Oversee system infrastructure related to CRM and other business software tools.
• Monitor performance and ensure system reliability and security.

SaaS Metrics & Reporting:

• Track and report key SaaS metrics such as MRR, ARR, CAC, LTV, churn, and customer engagement.
• Develop dashboards and regular reports to provide visibility into performance and growth.
  

Cross-Departmental Collaboration:

• Partner with Finance and Executive teams to align metrics and reporting with business goals.
• Provide training and documentation to end-users as needed.
  

About You:

• Bachelor’s degree in Accounting, Computer Science, or a related field.
• 3–5 years of experience in system administration, with a focus on CRM platforms.
• Strong background in CRM backend configuration, automation, and integration for Salesforce and HubSpot.
• Strong understanding of CRM data structures and reporting tools.
• Experience with SaaS business models and associated KPIs/metrics.
• Familiarity with system integrations, APIs, and automation tools.]
• Proven experience in end-to-end system migration projects
• Certifications in Salesforce
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Detail-oriented with a passion for process improvement.
• Hard-working, independent, and able to thrive in a fast-paced environment.
  

• Experience with tools such as Salesloft, Planhat, Totango, Zendesk, and Dataloader.
• Familiarity with SQL, APEX, and other querying or scripting tools used for data management and CRM customization.
• Experience with  HubSpot administration.
  

Why SchoolMint?

Join a supportive, mission-driven company that values growth, collaboration, and innovation. Here’s what you’ll enjoy as part of the SchoolMint team:

• Comprehensive Health Benefits: Medical, Dental, Vision, Employee Paid Life Insurance, and Disability Insurance.
•  Paid Time Off Benefits: PTO, Sick Days, Floating Holidays, Volunteer Day, and Winter Recess.
• 401(K): Including employer contribution after a 90-day waiting period.
• Professional Development: Educational Assistance Program, industry conference access, and internal training resources.
• Inclusive Culture: Work in a no-jerks-allowed environment where teamwork and creativity are central to our success.