Senior CRM Marketing Specialist

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering.

If you’re a proven CRM/Customer Lifecycle Marketing Specialist and looking for that next step up from execution into strategy and end-to-end campaign management, you’ll love working with our award-winning technology and experiencing the challenge of conveying insights and recommendations to our diverse audiences. You will be representing a reputable competitor in both the CFD and share trading space. Competitive in terms of our stance in the market, product range, state-of-the-art technology and continuous push into new markets.

Why You'll Like Working Here:

Just some of the reasons you’ll love working here include:

• Continuous learning: Our generous L&D program covers both technical, performance and leadership training, ensuring you're always learning new skills.
• Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community.
• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing
• Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.
• $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
• Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls!

What You’ll Be Working On:

All of the data you could want is readily available for you to capture and use in the right way. You will be utilising CRM data to develop and implement personalised marketing strategies, focusing on targeting specific customer segments with tailored communications based on their behaviours, preferences and lifecycle stages across CFD and stockbroking. You will oversee the management and optimisation of CRM tools and systems, such as Braze and Salesforce, continuously improving the CRM infrastructure to support business goals.

You will be working alongside a talented, supportive, collaborative team of specialists that will provide opportunities to help you grow.

What Will Help You Be Successful:

• 3+ years of experience in CRM management, working with CRM platforms (e.g. Salesforce, HubSpot, Microsoft Dynamics, Braze) and marketing automation tools
• Excellent analytical skills, interpreting customer data and using insights to inform marketing strategies, logical in your approach to segmentation
• Hands-on experience in executing marketing campaigns with a focus on personalisation and targeted communication
• Ability to thrive in a fast-paced and cross-functional environment, managing multiple projects simultaneously and reacting to sudden operational changes in a responsive and adaptable way

The Things We Live By:

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

Click on the link to find out more about the things we live by at CMC Markets CMC Markets - Culture Video

We’re always on the lookout for great people, so even if you don’t feel you are a 100% fit, apply with your up-to-date CV and we’ll consider you for this role and any other suitable opportunities across the business.

We look forward to hearing from you!

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.