Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re all about bringing value to our customers who deserve first-class communications so they make the most of their Wise account that helps them save money and avoid the terrible exchange rates from traditional banks.
We’re building money without borders for people and businesses and we need your help to make our Global customer comms best-in-class.
So we’re looking for a Senior CRM Manager to join our CRM team and independently lead, own, and drive strategy and implementation for Referrals from a CRM perspective. The Sr. CRM Manager will own, shape and deliver an effective communications strategy for Wise’s customers: from engaging and exciting product launches, incentive, to testing and building our lifecycle communications.
The role will be based in London and will deliver best-in-class customer communications. The role will report into the London CRM team and follow the processes and practices agreed within the CRM team.
CRM at Wise is about making sure we develop the best global and regional lifecycle communications as well as keeping up with demand from other sides of the business.
We’re problem solvers - we work with our Product, Marketing Tech, Analytics, UX Research and Product Marketing teams to define and execute the strategy for product and marketing customer comms, across multiple channels (email, push notifications, in-app messages).
This role requires someone who can not only participate in these wider conversations but also proactively drive their area to achieve significant impact.
Your Mission:
As an individual contributor, you will excel in both strategic planning and hands-on execution for our Referral plans through CRM channels.
Develop and independently manage our Key Customers CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives. This role involves collaborating closely with Partnerships & Affiliates and Referrals teams to implement strategic approaches for these two important areas.
Manage internal technical and non-technical stakeholder communication (Product Managers, UX Researchers, Designers, Copywriters, Engineers, Analysts, etc.) effectively influencing and aligning diverse teams.
Utilise data-driven insights to segment our customers effectively, ensuring that each segment receives tailored and relevant communication and offerings.
Design and independently manage effective customer lifecycle management strategies to drive long-term engagement and loyalty through continuous optimisation.
Analyse campaign performance and use data and insights to identify and implement opportunities for increasing engagement and conversion rates at all stages of the customer’s lifecycle journey always with an eye on measurable impact.
Manage the customer database health with a focus on retention and engagement: make sure all comms are in line with CRM best practices, compliance requirements, through appropriate channels and without errors.
Responsible for email calendar management, deliverability and monthly reporting.
Implement the localisation process for Wise’s international campaigns
Maintain and implement a clear A/B testing plan.
Qualifications
Senior level experience in a CRM role (5+ years), with strong focus on segmentation, lifecycle management and stakeholder engagement.
Comfortable working with different departments and senior stakeholders, including C-level executives. You can build relationships and alignment, but are also confident in challenging assumptions and pushing back constructively when necessary to ensure the best outcome for our customers and the business.
A true self-starter and impact-driven individual: you thrive on taking full ownership of projects with limited oversight and are adept at driving initiatives independently, without relying on others for execution. You embrace autonomy over rigid structure and are not afraid to take full responsibility for your work and its outcomes.
Strong track record of successful cross-channel (email, push, in-app messages etc.) lifecycle comms.
End-to-end planning, development and execution of large-scale engaging lifecycle campaigns.
Customer-first attitude: can demonstrate ability to put yourself in customer shoes and have a deep understanding of customer segmentation.
Excellent verbal and written communication skills and strive to have a customer-first mindset.
Technically-savvy with a creative eye. You are comfortable with technical matters, including the hands-on creation of emails and canvases within CRM platforms, and you also care deeply about how your comms look and the message they send to your customers.
Quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance.
Desirable:
Experience in a product-driven environment
Competency in coding HTML, CSS or Shopify Liquid.
Experience using SQL and other analytical tools (Looker, GA, MixPanel etc.)
Experience using Braze or similar cross-channel marketing platforms.
Experience working in an international organisation.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 5+ years of senior-level CRM experience focused on segmentation, lifecycle management, and stakeholder engagement
- Experience collaborating with departments and senior stakeholders, including C-level executives
- Ability to independently own projects and drive initiatives with limited oversight
- Strong track record of cross-channel lifecycle communications, including email, push, and in-app messaging
- Experience planning, developing, and executing large-scale lifecycle campaigns end to end
- Strong understanding of customer segmentation and a customer-first approach
- Excellent verbal and written communication skills
- Technical proficiency creating emails and canvases within CRM platforms, combined with creative communication judgment
- Strong analytical, problem-solving, and data-driven campaign optimization skills
- Experience in a product-driven environment
- Coding competency in HTML, CSS, or Shopify Liquid
- Experience using SQL and analytical tools such as Looker, Google Analytics, or Mixpanel
- Experience using Braze or similar cross-channel marketing platforms
- Experience working in an international organization
Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global paid time off is presented as 33–36 days including local public holidays, plus three “Me Days,” with a paid six‑week sabbatical and stipend after four years. Work-from-anywhere for up to 90 days per year after six months further complements time away and flexibility.
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Equity Value & Accessibility — RSUs are granted to all employees, enabling broad ownership in the company. Equity is positioned as a standard, company‑wide component of total rewards.
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Parental & Family Support — Parental leave is described as generous across markets, with U.S. pages listing up to 18 weeks fully paid for birthing parents and 8 weeks for non‑birthing parents. Additional family‑oriented supports such as onsite Mother’s Rooms and abortion travel benefits are noted in certain locations.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
