Senior CRM Manager (all genders)

THE ROLE AND THE TEAM

Our Supplier Conditions Team is looking for a Senior CRM Manager to drive operational excellence for our contract and discount management as well as hunting and buying processes. In this strategic role, you will lead trade term and discount initiatives and define requirements to further enhance the end-to-end buying process with a key focus on optimizing Salesforce processes and tools, and ensuring standardization and compliance, directly contributing to Zalando's profitability and efficiency in the B2C commerce. Extensive collaboration with cross-functional teams from our Supplier Management, Markets and Supply organisation is required. 

As a Senior CRM Manager at Zalando, you will design and lead projects/enhancements, creating remarkable customer and stakeholder value and promoting guidelines and best practices in your area of expertise. 

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups 

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You will work with various stakeholders to understand the business context and contribute to developing/customizing a relevant and scalable solution and support with implementation in our Salesforce environment.

• You understand and validate the business needs and translate them into efficient, machine-readable and automated CRM solutions. 

• You manage and prioritize the backlog, facilitate sprint planning, create detailed user stories, and collaborate with engineering teams to ensure timely delivery of features, enhancements and projects that align with business priorities and maximize ROI.

• You lead diverse projects and translate business requirements into end-to-end process design from the solution design to the final implementation.

• You have critical thinking and are able to identify opportunities in operations and constantly seek for improvement and growth to drive successful projects out of these opportunities. 

• You show strong entrepreneurship and independently design, build, test and implement new features, functionalities and processes in the Salesforce instance and other relevant systems. 

• You have strong analytical skills to define, build and update standard reports to ensure transparency, track progress and timely identify improvements needed and actions to be taken.

WE’D LOVE TO MEET YOU IF

• Bachelor or preferably Master’s degree in Business, IT, Economics, Finance, or a related field

• A minimum of 5+ years of relevant work experience, at least 2 of which within any of the following areas: Salesforce/CRM consultancy, Supplier Management, Consultancy; ideally in a high-growth, performance-focused environment 

• The required qualifications include one of the following CRM certifications: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Business Analyst

• Experience with automation tools and integrations (e.g. third-party software integrations) as well as knowledge of reporting and analytics features in CRM systems

• Excellent project and stakeholder management skills combined with strong problem-solving and analytical competences, seeking out solutions in an efficient and goal-oriented way

• A self-starting, winning mentality, positive attitude, excellent communication and demonstrated teamwork skills paired with the attention to detail

• We are looking for a leader from within the team who sees opportunities rather than problems and drives great outcome with creativity, entrepreneurship and satisfaction

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start for full-time employees

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review