Senior Credit Policy Manager, Mortgages

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

As a Senior Credit Policy Manager, you will be an integral member of our Profitability, Pricing & Credit Chapter within the Mortgages Tribe. Your role involves developing and delivering credit policy transformations to support the growth of our mortgages business at ING.

What you’ll do

• Develop and execute a robust Credit & Pricing strategy that defines strategic segments, optimizes risk-reward trade-offs, and enhances commercial returns through policy and pricing decisions
• Spearhead credit transformation initiatives, ensuring alignment with business objectives and regulatory compliance
• Manage first-line credit risk, evaluating creditworthiness, setting risk parameters, and maintaining portfolio quality
• Take the lead in pricing and profitability management for our mortgages portfolio, balancing competitive rates with sustainable returns

What We're Looking For

• 8+ years of credit knowledge and experience across mortgage products, credit operations, business development, and policy management
• Proven ability to work independently, handling complex tasks and analysis with confidence
• Exceptional communication skills to influence stakeholders and drive optimal outcomes
• Demonstrated ability to advocate for the customer, contribute to credit policy enhancements, streamline processes, and drive policy development

What’s in it for you?

• Drop everything and learn with over 16,000 professional and personal development courses to choose from
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on n approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Still in two minds?

At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today!

Need more? 
Contact Rachel Yuen on [email protected] 

Applications close on 1st May 2025

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