Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
About the job
Stakeholder Management and Customer Service
- Responsible for service delivery of customer ledgers and internal stakeholders
- Main point of contact for outstanding receivables
- Performance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste
- Support on/off shore activities
- Dispute Management – Dispute log and follow up on resolution with relevant owner. Ensure SLAs commitment.
- Compliance
Commercial contractual knowledge
- Strong commercial awareness in order to confidently report, negotiate and influence internal and external stakeholders
- Escalation and communication with internal teams: Collections Team Manager, Client management teams (sales, commercial, project Managers…), Revenue Owners and Billing Teams
- Focus on Customer and Account Management community engagement to enhance the service reputation of Strada
- Service driven, proactive approach to problem solving - conference calls, Purchase Order renewal, pre-due collection activities and a collaborative escalation process
- Stakeholder management – Promote clear, regular two-way communication between both parties.
Strategic Working Capital management
- Assist to reduce payment delays and unbilled debt in line with target requirements
- Proactive problem solving on Order to Cash activities: early billing, recurring issues and Purchase Order renewals
- Create and take ownership over awareness and alignment of Order to Cash benefits, dispute management support, Purchase Orders renewals and de-support processes
- Responsibility for ensuring all billing is qualified out immediately and any discrepancies are reported straight away
- Order to Bill Assistance: support on invoice dispatch, complete sanity check of invoices, ensure timely delivery of invoices to the customers
Qualifications, work experience & personal skills
Essential
- Strategic stakeholder management and influencing skills
- Strong inter-personal skills - able to pro-actively communicate at all levels
- Strong problem-solving skills and ability to look beyond own field or area of experience.
- Knowledge of Order to Cash Processes and Working Capital Strategies
- High level of personal motivation and focus with an ability to multi task
- Excellent attention to detail
- Experience working in a multinational organization (SSC environment)
Essential
- Excellent Reporting and Analytical skills
- Experience of using general ledger systems
- Knowledge of working with data warehouses and ERP systems
- Fluent in English and, ideally, another European languages (French, Dutch, German or Italian)
At Strada, our values guide everything we do:
- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
Top Skills
What We Do
We believe that the most advanced companies are driven by people. Bringing people together and forging deep partnerships is what ultimately enables businesses to thrive.
Our team of over 8,000 experts bring decades of expert knowledge and experience to help businesses across the globe.
We design and deliver at scale, providing leading edge solutions and technologies to over 1,400 customers across 33 countries, supporting our clients every step of the way.
