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Job Title: Senior Credit Controller
Location: Milton Keynes
About the role:
As a Senior Credit Controller, you will take ownership of an assigned portfolio of client ledgers, ensuring prompt collections, accurate reconciliations, and timely query resolution. Your work will directly support the company’s cash flow, minimise bad debt, and contribute to the overall efficiency of the Finance team. This role requires both technical accuracy and a customer-focused approach, striking the balance between protecting BSI’s interests and providing outstanding service.
Responsibilities- Manage and monitor collections across your assigned portfolio of client ledgers.
- Reconcile ledgers and resolve client queries efficiently, ensuring issues are closed promptly.
- Work to agreed individual and team KPIs to maintain strong cash flow and reduce debt exposure.
- Collaborate with colleagues across BSI to ensure services are not provided to bad debt clients.
- Escalate non-paying clients where appropriate, ensuring procedures are consistently followed.
- Support the credit check process, handling related queries and managing client credit card payments.
- Prepare paperwork for sales ledger refunds and maintain compliance with finance policies.
- Respond to day-to-day client correspondence, delivering excellent customer service at all times.
- Provide support to the wider Finance team as required.
- Previous experience in a collections or credit control role.
- Strong Excel and MS Office skills (intermediate level).
- A good understanding of workplace computer systems, with the ability to learn SAP quickly.
- GCSEs in Maths and English (or equivalent) as a minimum; AAT or CICM qualifications are desirable.
- Excellent communication skills in business English (other languages are an advantage).
- A proactive, flexible, and team-oriented approach with the ability to work under pressure and meet deadlines.
A dedication to delivering high standards of customer service while protecting the business’s financial interests.
Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.
We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.
We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.
We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.
D&I Policy
The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.
If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
