Lyra Health

Senior Credit Controller

Posted 2 Days Ago

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Hiring Remotely in South Africa

Remote or Hybrid

Senior level

Healthtech • HR Tech

We are revolutionizing how people find and receive mental health care.

The Role

Manage and collect debtor accounts, reconcile complex accounts, respond to client enquiries, ensure timely payments and remittances, maintain data integrity, support the finance team administratively, meet DSO targets, and maintain positive stakeholder relationships.

Summary Generated by Built In

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Location: Hybrid, South Africa

Hours: Weekday - Monday to Friday (5 working days) from 8am to 5pm

Wi-Fi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.

Flexibility: While this is a full time Monday to Friday, standard business hours position, the nature of the work requires a degree of flexibility. The individual should be prepared to occasionally support meetings outside of standard working hours, given the global scope of the team.

Responsibilities:

Managing and collecting debtors assigned to you
Ability to maintain strong relationships with clients as well as internal Colleagues
Attention to detail
Ensuring timeous payment of Accounts due for payment
Following up payments on accounts in arrears
Responding and following up on client enquiries
Reconciling complex accounts
Providing administrative support to the team
Good communication skills
Ensuring that the Data Integrity is maintained and updated where applicable e.g. email addresses, contact numbers etc.
Ensuring that remittances are obtained once payment is made

Measures:

Adhere to Company policy and procedures
DSO targets are met
Ensure that deadlines are met with regards to constructive feedback and payment confirmations (POPs)
Positive feedback from internal and external stakeholders ie Staff, Suppliers and any other impacted stakeholder

Qualifications

Matric Certificate/Grade 12
Credit management certificate, tertiary qualification that aligns with finance

Skills & Experience

Software: Word, Excel, Netsuite Finance Systems and Outlook
Must have at least 3 to 5 years working experience

About You

Organisational Awareness
Customer Focus; Problem Solving
Team Work experience
People skills; Can do attitude, taking ownership, using own initiative

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Skills Required

Matric Certificate / Grade 12
Credit management certificate or tertiary qualification aligned with finance
3 to 5 years working experience in credit control or related finance role
Proficiency with Word, Excel, NetSuite finance systems and Outlook
Reliable backup power supply and strong, stable Wi-Fi when working remotely
Ability to work standard business hours with occasional support outside hours (flexibility)
Strong attention to detail, good communication, customer focus, teamwork and problem solving
Experience managing and collecting debtors, reconciling complex accounts and ensuring remittances

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The Company

HQ: Burlingame, CA

590 Employees

Year Founded: 2015

What We Do

Lyra Health’s mission is to transform mental health care through technology with a human touch — to get more patients the care they need when they need it. If you are an engineer or data scientist who would like to join in this effort, please reach out.