The Senior Credit & Collections Analyst is responsible for leading end-to-end Order-to-Cash activities, combining credit risk management, proactive collections, and hands-on application to improve cash performance, reduce risk, and ensure accuracy in a fast-paced, global environment.
This position plays a key role in driving cash performance, improving working capital, and strengthening credit and collections processes across a complex, global customer base.
- Assess and analyse the creditworthiness of new and existing customers
- Review and propose credit limit changes, ensuring approvals are obtained in line with delegated authority levels
- Obtain and evaluate credit and bank references where required
- Recommend credit decisions based on risk assessment
- Work with Sales and Customer Care to identify alternative solutions where credit terms cannot be extended
- Ensure adherence to company policies and delegated authority levels, seeking approvals in a timely manner
- Manage a high-volume portfolio of customer accounts to ensure timely collections
- Manage accounts across multiple countries and currencies
- Carry out structured collection activities, including follow-ups and escalation of overdue balances
- Investigate and resolve invoice disputes, deductions, and short payments
- Support the reduction of aged debt and improvement of collection performance
- Support month-end reporting requirements
- Perform timely and accurate cash application within SAP
- Allocate payments and ensure correct matching to customer accounts
- Reconcile unapplied cash and investigate discrepancies
- Maintain accuracy of the accounts receivable subledger and support month-end close
- Work closely with Sales, Customer Care, Operations, Finance, and Legal teams to resolve issues
- Engage with customers to address payment queries and escalations
- Work with external credit agencies to support the assessment and determination of customer credit worthiness
- Use SAP and collections systems to monitor AR ageing and account activity
- Support the preparation of AR and collections reporting
- Identify and support process improvements to increase efficiency and control
- Support ad hoc credit, treasury, or cross-functional projects as required
- Bachelor’s degree in Accounting, Finance or related field (or equivalent experience)
- Minimum 6 years’ experience of credit, collections, and accounts receivable within a high-volume environment
Skills & Competencies- Strong attention to detail and accuracy, combined with a proactive, hands-on approach
- Ability to manage multiple priorities in a high-volume environment
- Experience working in a multi-entity and multi-currency environment
- Strong SAP experience (FI/AR module) in an Accounts Receivable / Order-to-Cash environment
- Experience with collections or receivables management systems
- Advanced Excel skills (pivot tables, lookups, data reconciliation & large dataset analysis)
- Solid understanding of accounts receivable processes, including collections, cash application and reconciliation
- Experience allocating cash, resolving unapplied cash and investigating discrepancies, including variance analysis
- Experience managing customer collections and resolving payment issues
- Strong stakeholder management and communication skills
- Understanding of credit risk principles
- Strong analytical and problem-solving skills
Skills Required
- Bachelor's degree in Accounting, Finance or related field (or equivalent experience)
- Minimum 6 years experience in credit, collections, and accounts receivable in a high-volume environment
- Strong SAP experience (FI/AR module) in Accounts Receivable / Order-to-Cash
- Experience with collections or receivables management systems
- Advanced Excel skills (pivot tables, lookups, large dataset analysis, reconciliations)
- Experience working in a multi-entity and multi-currency environment
- Experience allocating cash, resolving unapplied cash and performing reconciliations/variance analysis
- Experience managing customer collections and resolving payment issues
- Strong stakeholder management and communication skills
- Understanding of credit risk principles
What We Do
Crane employees share a proud 150-year-plus history of doing business the right way—treating people fairly, dealing honestly and ethically with customers, suppliers, and shareholders, and working hard to meet or exceed the expectations of customers. They also share a fascinating history of innovation dating from the early years of the Industrial Revolution to the current era of technology-driven product development and improvement. Crane is committed to the highest standards of business conduct. We strive to create value for all our stakeholders with a highly disciplined approach to materially strengthening our businesses through successful implementation of the Crane Business System, through strategic linkages among our businesses, and through utilization of strong free cash flow for strategic acquisitions.
