SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:We’re hiring a Senior Customer Marketing to build and manage the programs that give our entire go-to-market engine a consistent, credible supply of real customer stories, reference customers, and named voices.We believe no amount of positioning or messaging replaces a real customer, with a real name, describing a real outcome. This role exists to make sure we always have this, and ensure these stories show up in the right places at the right moments.
You’ll work alongside teammates in Marketing, Product, Sales and Customer Success to generate the proof that makes our story believable, not just declarative.
Key Responsibilities
- Build and own the customer story pipeline | Proactively manage an always-on pipeline of case studies, testimonials, and videos tied to the specific proof points in our narrative. You’ll know which segments and solution areas lack strong customer validation and build toward closing those gaps deliberately.
- Put customers at the center of our brand moments | Trade shows, user groups, webinars, executive forums. You’ll ensure the customer POV is present across all of them, from speaker selection through preparation to on-stage presence. As a network, we grow when our customers grow so, when SPS is having a big moment, customers must be part of it.
- Ensure proof lands where it matters | You’ll partner with analyst relations, product marketing, and integrated marketing to make sure customer stories aren’t just published, they’re deployed. First-call decks, event materials, website, campaign assets, and earnings calls.
Required Qualifications:
- 5+ years in B2B marketing with meaningful time spent in customer marketing, product marketing, or a content/storytelling role tied to customer outcomes.
- Experience building relationships with enterprise customers, from users to executive leaders.
- Ability to build and manage advocacy or reference programs.
- Strong written communication skills, combined with AI aptitude, so you can write and work smart and fast.
- Deeply curious interviewer — you know how to find the real story in what a customer says and you’re constantly connecting dots as you listen.
- Experience coordinating customer participation in events or executive programs.
- Comfortable working with data.
- Experience in supply chain, retail technology, or a related industry is helpful but not required.
Preferred Experience
You’ve done this work before, or something close to it, in a B2B environment.
- You know what it takes to get a customer to say yes to sharing their story, and you know that the hard part isn’t the writing, it’s the relationship.
- You understand the difference between a story that’s technically accurate and one that motivates action.
- You think in programs, not projects. You don’t wait for requests to come in, you see gaps and fill them.
- You’re comfortable working across functions. This role interacts with the revenue office, marketing, product, and most importantly, the customer. You’ll need to nurture and earn trust with all of them
Location:
This role follows a hybrid work model for candidates based in Minneapolis, MN or Rogers, AR, and is also open to 100% remote candidates.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is $90,200–$139,800 USD. Final compensation will be determined based on the factors outlined above and may fall anywhere within the applicable range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
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At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- 5+ years in B2B marketing with experience in customer marketing, product marketing, or content/storytelling tied to customer outcomes.
- Experience building relationships with enterprise customers, from users to executive leaders.
- Ability to build and manage advocacy or reference programs.
- Strong written communication skills combined with AI aptitude to write and work efficiently.
- Deeply curious interviewer who can uncover and synthesize real customer stories.
- Experience coordinating customer participation in events, webinars, and executive programs.
- Comfortable working with data to inform and prioritize customer story pipeline.
- Experience in supply chain, retail technology, or a related industry.
- Ability to work cross-functionally with product, sales, customer success, analyst relations, and integrated marketing.
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Healthcare Strength — Health coverage includes medical, dental, vision, and disability, with options like HSA contributions and established carriers. Coverage breadth is described as comparable to larger tech firms.
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Equity Value & Accessibility — Ownership opportunities include an employee stock purchase plan and equity components as part of total compensation. These elements are positioned as meaningful parts of the package across multiple roles.
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Leave & Time Off Breadth — PTO, paid holidays, parental leave, adoption assistance, and volunteer time off are included. Time‑off accrual that increases with tenure is referenced.
SPS Commerce Insights
What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
