About this opportunity
We are looking for a Core Support Engineer to join our Network Operations team. In this role, you will be responsible for providing technical support, troubleshooting network issues, and ensuring the stability, performance, and availability of Core Network elements. You will work closely with customers, NOC teams, and internal stakeholders to resolve faults, optimize network performance, and support operational excellence across the network domain.
At Ericsson, you will have the opportunity to work with cutting-edge technologies, contribute to critical network operations, and play a key role in delivering an exceptional customer experience.
What you will do
• Provide operational support for CS/PS Core Network nodes deployed across the network.• Perform troubleshooting and fault resolution for Core Network elements to maintain network stability and service availability.• Monitor network health and proactively identify performance issues and service degradations.• Handle incidents and fault management activities in coordination with NOC, Back Office, and customer teams.• Analyze daily operational reports and implement action plans to address critical KPI/KQI deviations.• Conduct routine audits and health checks of Core Network nodes and related infrastructure.• Manage and coordinate Change Requests (CRs) with relevant stakeholders and support teams.• Drive customer complaint resolution through effective coordination with technical support groups.• Ensure execution and compliance of backup and restoration processes for Core Network elements.• Perform preventive and corrective maintenance activities to maintain network reliability.• Support MSC site operations, facility management, and information management activities.• Supervise third-party vendors and ensure adherence to operational and safety standards.• Follow customer and central team operational guidelines and processes.• Participate in a 24x7 operational support environment and support network upkeep activities as required.
You will bring• Bachelor's degree in Engineering, Telecommunications, Computer Science, or a related field.• Hands-on experience in Core Network Operations and Support.• Strong knowledge of CS Core Network technologies and architecture.• Experience working with network elements such as MGW, MSS, GMSC, GMGW, STP, and DRA.• Understanding of Packet Core and Telecom Network Operations.• Basic to intermediate knowledge of IP networking and protocols.• Experience in fault management, performance analysis, and customer support environments.• Ability to perform troubleshooting, root cause analysis, and problem resolution under pressure.• Familiarity with change management, incident management, and operational processes.• Strong analytical, communication, and stakeholder management skills.• Flexibility to work in a 24x7 support model and handle critical operational situations.• A customer-focused mindset with a commitment to service quality and operational excellence.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Hyderabad
Req ID: 789870
Skills Required
- Bachelor's degree in Engineering, Telecommunications, Computer Science, or a related field
- Hands-on experience in Core Network Operations and Support
- Strong knowledge of CS Core Network technologies and architecture
- Experience with MGW, MSS, GMSC, GMGW, STP, and DRA network elements
- Understanding of Packet Core and Telecom Network Operations
- Basic to intermediate knowledge of IP networking and protocols
- Experience in fault management, performance analysis, and customer support environments
- Ability to perform troubleshooting, root cause analysis, and problem resolution under pressure
- Familiarity with change management, incident management, and operational processes
- Strong analytical, communication, and stakeholder management skills
- Flexibility to work in a 24x7 support model and handle critical operational situations
- Customer-focused mindset and commitment to service quality and operational excellence
- Academic credentials from recognized and accredited institutions, subject to verification
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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