Senior Copywriter

About the role

As a Senior Copywriter, you will contribute to a positive brand image by promoting Crunchyroll's identity as a leader in anime and entertainment content. You will create clear and engaging Customer Support content in collaboration with global teams to ensure consistency for global audiences. You will enhance the Crunchyroll customer experience by improving content efficiency and accuracy, strengthening brand consistency, supporting global expansion and localization, and applying a data-driven content strategy.

• Editing and Proofreading: Review and edit copy written by team members to ensure accuracy, consistency, and adherence to brand standards. Provide constructive feedback and guidance.
• Brand Guideline Adherence: Maintain consistency and coherence across all written materials.
• Content Publishing: Ensure error-free publication of customer-facing content.
• Data-Driven Strategy: Use metrics and analytics to guide content strategy.
• Collaboration: Cultivate relationships with content developers, Brand, and Marketing Teams to calibrate across all content projects.
• Global Coordination: Work with content developers, Brand, and Marketing Teams to align content and ensure consistent messaging across regions.
• Content Creation: Develop high-quality, engaging copy that is engaging, accurate, and aligned with Crunchyroll's editorial style and Customer Service voice.
• Process Improvement: Identify opportunities for improving content processes and implement changes.

In the role of Senior Copywriter, you will report to the Senior Manager, Global Knowledge Management.

We are considering applicants for the locations of Culver City or Dallas.

About You

We get excited about candidates, like you, because...

• 5+ years of experience in corporate and editorial copywriting, with a portfolio demonstrating your ability to write for different brands and global audiences.
• Experience with editorial copywriting for Customer Experience Teams.
• Familiarity with HTML, CSS, and JavaScript.
• Experience with digital CMS software.
• Experience in user design and creative content development.
• Experience managing multiple projects and deadlines simultaneously to deliver high-quality content
• Experience mentoring junior copywriters and providing constructive feedback.
• Bachelor’s degree in Journalism, Communications, Marketing, or a related field.

About the Team

The Crunchyroll Customer Experience (CX) Global Knowledge Management team is a new pillar within the CX organization responsible for the creation, management, and evolution of both internal and external knowledge. Our goal is to provide our agents and customers with information at their fingertips to provide the best service and self-service respectively. We are expanding and growing the team with leaders and authors to promptly curate relevant content for all our users. We aim to collaborate with all partners to stay abreast with any new changes within Crunchyroll.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid