Senior Coordinator, Telesales

Posted One Month Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS
In-Office
Senior level
Information Technology
The Role
Conduct outbound telesales, research and contact business decision-makers, handle objections, meet sales KPIs, maintain accurate records, secure partner approvals, and process sales through business systems. The role requires extended phone-based communication, strong persuasion, resilience, relationship building, target orientation, and effective teamwork.
Summary Generated by Built In
Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0084998

Job Description While leads are provided, you will be expected to: ● Have the ability to sell on the phone as second nature. ● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business. ● Be sales-minded and resourceful to hit set KPIs. ● Meet requirements in documentation accuracy, partner approval, and systems processing. ● Keep records of calls and sales and note useful information in an organized fashion. ● A knack for objection handling, persuasiveness, instilling urgency, and acting in a fast-paced fashion. Qualifications ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE. ● As this is a 100% telesales role, the incumbent must be comfortable making outbound calls via digital communication tools and be on the phone over extended periods of time. ● Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Malay fluently. ● Previous telesales experience is not necessary but is an added advantage. ● Comfortable in working with online business tools such as Google applications. Experience with Salesforce is a plus, but not mandatory. ● A strong relationship builder, target-oriented, resilient, and a team player with a willingness to learn.

Skills Required

  • Effective English communication skills
  • Comfort making outbound calls using digital communication tools and spending extended periods on the phone
  • Ability to meet sales targets and KPIs
  • Accurate documentation, recordkeeping, partner approval, and systems processing
  • Relationship building, resilience, target orientation, teamwork, and willingness to learn
  • Fluent Malay language skills in speaking, reading, and writing
  • Previous telesales experience
  • Experience with Google applications or online business tools
  • Salesforce experience

Delivery Hero Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.

  • Wellbeing & Lifestyle Benefits Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
  • Healthcare Strength Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
  • Equity Value & Accessibility Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.

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The Company
HQ: Berlin
32,902 Employees

What We Do

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

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