Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Designation: Customer Success Associate - Large corporates
Location: BKC, Mumbai
Payroll: Partner's Payroll
Key Responsibiities
- Act as the primary point of contact for assigned customers and drive utilization rate for each contract by working closely with respective sales team member
- Identification of cross selling and upselling opportunities in each account
- Monthly sharing of mis/utilization statement with the clients
- Respond to client queries and issues efficiently within defined TAT via email or calls and troubleshoot problems effectively
- Guide new clients through the onboarding process, ensuring smooth setup and a positive experience
- Build and maintain strong, long-term relationship to drive customer satisfaction and retention
- Understand D&B product suites in order to pitch relevant reports as per customer requirement
- Creating complete structure of hierarchy for all existing accounts pertinent to D&B business
- To oversee the accounts receivable process, including invoice generation, tracking payments, and rigorously following up with customers on outstanding balances.
- Review and process invoices in alignment with internal policies and maintain accurate records of billing information and payments received.
- Maintain up to date records of client interactions, account statuses and transaction histories.
- Collaborate with internal teams such as finance and product to ensure customer success
Key Requirements
- Graduate with a minimum experience of 4+ years
- Proficiency in Excel
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Top Skills
What We Do
For almost 200 years, Dun & Bradstreet has helped clients and partners grow and thrive through the power of data, analytics, and data-driven solutions. Our more than 6,000 employees around the world are dedicated to this unique purpose, and we are guided by important values that make us the established leader in business decisioning data and analytical insights. Our data & insights are valuable at all phases of a business lifecycle and whatever the economic environment.
Why Work With Us
We are at a transformational moment in our company journey, and we’re excited about it. Each day, we are taking steps to transform our culture into one that activates our people’s best work, exploring what needs to change to accelerate creativity and innovation, and challenging ourselves to think differently about how we interact.
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