Sales Support provides end-to-end support to Sales teams by managing quotations, contracts, bids, customer coordination, campaigns, and rate-related matters to ensure smooth and effective sales execution.
ResponsibilitiesSales Support delivers quality support to Sales Execution and Sales Steering teams with the aim to ‘make it work’. This is accomplished through:
Preparing and sending of rate quotations, follow up with customers after the quotations.
Coordinating with Trade Management for rate agreement and service contract proposals and special rate offers
Maintaining contracts and rate agreements, including filing, publishing of rates, service contracts and amendments with the FMC.
Bids / Tenders management and co-ordination.
Customer management, which includes inter-departmental coordination for various matters involving customers requests, requirements or disputes.
Campaign management and co-ordination of mass mailings to customers using Microsoft CRM
Customer Data Management (Organizational Catalogue)
Clear customer handover to Customer Service and Assist Customer Service with Problem Solving regarding rates / revenues where needed
Diploma/Degree with minimum 1-2 years’ relevant Sales Management or Customer Relationship Management experience in liner shipping/transportation industry.
Fluent in English, both spoken and written
Strong interpersonal and communication skills, with ability to develop good relationships across all levels
Motivated, proactive and reliable
A team player with ability to work under pressure
Analytical, creative, and efficient way of work
Well organized with good time management skills
Willing to take ownership of tasks and responsibility
Maintains a high level of commitment and work ethic while carrying out duties/responsibilities
Skills Required
- Diploma or degree
- 1-2 years of relevant Sales Management or Customer Relationship Management experience
- Experience in the liner shipping or transportation industry
- Fluent English, spoken and written
- Strong interpersonal and communication skills
- Ability to develop relationships across all levels
- Motivated, proactive, and reliable
- Ability to work as part of a team and under pressure
- Analytical, creative, and efficient working style
- Strong organization and time management skills
- Willingness to take ownership of tasks and responsibilities
- High level of commitment and work ethic
Hapag-Lloyd Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hapag-Lloyd and has not been reviewed or approved by Hapag-Lloyd.
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Fair & Transparent Compensation — Compensation in corporate, finance, and specialized technical roles is often viewed as competitive for the shipping industry and paired with solid overall benefits. Pay in these areas is described as fair relative to role expectations.
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Strong & Reliable Incentives — Annual or performance-based bonuses are a meaningful part of total compensation and can be strong in profitable years, boosting overall satisfaction. Bonus structures are common and contribute to total rewards.
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Retirement Support — Retirement benefits, including 401(k) plans in some regions, are regarded as solid components of the package. These offerings often sit alongside strong health coverage and paid leave.
Hapag-Lloyd Insights
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
