Senior Coordinator, Payroll

Grow your career internally at CarMax. Our best talent comes from within!

About this job

This position will act as a key member of the Payroll department, ensuring that 30,000 associates in over 40 states are paid timely and accurately. The team member will act as a primary contact for our associates in handling complex payroll issues, while proactively identifying and resolving potential problems. Qualified candidates must be able to work in a dynamic, high volume, fast paced environment and demonstrate the ability to multi-task while delivering superior customer service.

Work Location and Arrangement: This role will be based out of the CarMax Home Office in Richmond, VA and have a Hybrid work arrangement

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

What you will do – Essential Responsibilities

• Analyze pay discrepancies and make pay change recommendations based on established policies or guidance from business partners.
• Provide excellent customer service by assisting and responding to questions and/or concerns in a positive, professional and friendly manner both through phone and internal ticketing system.
• Process payroll in multiple states under strict deadlines while ensuring all entries and system outputs comply with all local, state and federal laws.
• Research, analyze and resolve payroll related audit concerns by collecting and evaluating information necessary to make the pay calculation adjustments.
• Peer review the work of other team members and provide feedback when applicable.
• Analyze and process off-cycle pay, including final payments, special payments, adjustments and reversals.
• Assist with the development of payroll policies and procedures, contingency plans and process improvement initiatives by leveraging existing tools and processes.
• Special projects as assigned.

Purpose of the role

This role will serve as an advocate for current and former CarMax associates to ensure pay related questions and concerns are addressed effectively and efficiently.  Along with partnering with employees, the person filling this role will be responsible for partnering with stores to ensure associates are paid accurately and timely.  Included with these duties, are processing payroll for CarMax weekly and bi-weekly.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous payroll experience required
• Experience with Dimensions, Kronos, Workday, and ServiceNow required
• Experience processing and entering Remote to Floor cases into Workday
• Experience performing daily timekeeping auditing in Kronos/Dimensions
• Experience performing bi-weekly payroll processing audits in a fast-paced environment
• Proficient in Microsoft Excel
• Sound numeracy skills, attention to detail and accuracy
• Proven ability to complete tasks in a timely manner while balancing time, multi-tasking and interruptions
• Effective communication skills, both written and verbal to associates, managers and business partners
• Proven ability to work effectively either as an individual or member of a team and relate effectively with team members on all levels

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.