Senior Coordinator, Operations Support

Your Opportunity as the Senior Operations Support Coordinator

The Senior Operations Support Coordinator will be responsible for the accurate and timely completion of payroll for hourly technicians in a manufacturing site. In addition to payroll responsibilities, they will serve as the single point of contact for the Marketplace (i.e., purchase order and invoice management). This role will also support other functions such as accounting and purchasing on an as-needed basis. The Senior Operations Support Coordinator may also perform duties to support the site from an administrative perspective. 

Location: New Orleans, LA campus

• This position will support both the Gentilly and Chef manufacturing plants
• Typically spending 3 days at Gentilly and 2 days at Chef each week

Work Arrangements: 100% on-site

• Typical schedule: Monday through Friday, 7:30 AM – 4:00 PM
• Willingness and flexibility to work up to a half day (remotely), every other week on the Sunday prior to payroll run

Reports to: Human Resources Manager

In this role you will:

Payroll Responsibilities

• Responsible for accurate and timely processing, reconciling, and transmitting of hourly payroll for a bi-weekly pay cycle in plant manufacturing environment using Workday and other internal subsystems
• Ensures that pay codes and schedules are properly maintained in the timekeeping system
• Prepare and process local withholdings (e.g., union dues, health club dues, pension payments)
• Work with managers to ensure accuracy and proper approval of timesheets and that all time and exceptions are properly coded and documented through time-keeping system (Workday)
• Investigates issues and provides managers and employees with information regarding employee time entry (including time-off); corrects timekeeping errors leading to inaccurate pay in a timely manner
• Provide timely and accurate reporting including, but not limited to; state census information, employee attendance, time-off, leaves (FMLA, STD etc.), overtime; in unionized plants, may maintain seniority list
• In union facilities, gains an understanding of union contract(s) and ensures consistent application of the terms of the contract related to payroll processing
• Serve as the business system and process expert
• Assist with all Sarbanes-Oxley audit and maintain control environment throughout the year

Accounting and Administrative Support

• Acts as the super user / single point of contact at the plant for the Marketplace (i.e., purchase order and invoice management); assists system users with questions and troubleshooting, ensures accurate data is being recorded
• Acts as the super user / single point of contact at the plant for ORACLE; assists system users with questions and troubleshooting, ensures accurate data is being recorded.
• Reporting responsibilities including, but not limited to, sale tax reporting for site company store, miscellaneous requests from government agencies
• Acts as the super user / single point of contact at the plant for record retention
• Administration duties – may include ordering and maintaining office supplies and supporting the uniform program and company store

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• High school diploma
• 3 years of related payroll experience (HR, accounting, and / or finance experience)
• Proficiency with Microsoft Office Suite – especially Excel
• Strong attention to detail and analytical skills
• Strong customer service and communication skills
• Personal initiative to work independently and possess a high degree of diplomacy, confidentiality, and discretion

Additional skills and experience that we think would make someone successful in this role:

• A bachelor's degree
• Prior experience with Workday and / or Oracle

Learn more about working at Smucker:

• Our Total Rewards Benefits Program
• Our Thriving Together Philosophy Supporting All Impacted by Our Business 
• Our Continued Progress on Inclusion, Diversity and Equity