Senior Coordinator Non-Technical Customer Support

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Senior Coordinator Non-Technical Customer Support for Beckman Coulter Diagnostics is responsible for providing excellent support to our business and our customers.

We are looking for a reliable and accurate team player, who will take the responsibility for delegated tasks. A self-motivated and flexible person who is willing to learn.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

This position is part of the Customer Service Team and report to the Customer Service Supervisor. The position is located in our Zagreb office and will be onsite.

If you thrive in a customer-oriented role and want to work to build a world-class Customer Service organization—read on.

In this role, you will have the opportunity to:

• Handle daily customer orders, process and enter them into the Oracle system, and monitor their progress to minimize pending orders.

• Maintain regular communication with internal and external customers regarding order status.

• Process relevant business documents, including contracts, price lists, and invoices.

• Resolve complaints and maintain records of product portfolio changes; update the customer database.

• Follow quality assurance protocols, propose new customer support methods, and ensure confidentiality of all matters.

• Receive instructions for routine tasks and adhere to group procedures and protocols.

• Participate in testing and projects to improve processes; comply with training requirements.

• Provide relevant business information to the supervisor and substitute colleagues.

Special Emphasis and Requirements:

• Evaluating situations, outputs, and high-priority tasks and their subsequent fulfillment.

• Teamwork - actively participating in team meetings, supporting team goals and tasks, cooperating with teams across the East European region.

• Caring for good working relationships, cooperating, giving space to others, willingly sharing know-how.

• Customer focus. Seeking ways to increase customer satisfaction through regular feedback to meet current and future needs.

• Thorough understanding of processes.

The essential requirements of the job include:

• Bachelor degree in Administration or Commercial field

• Several years of professional working experience in a similar role with customer contact

• Croatian language (fluent), English at a communicative level, both spoken and written

It would be a plus if you also possess previous experience in:

• Excellent proficiency in PC applications (Word, Excel)

• Using Business Support software applications (Oracle, SAP, SUN)

• Thorough understanding of customer-facing process

• Familiarity with legal aspects of the customer service process

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives thanks to these diverse attributes.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.