Senior Coordinator, Inside Sales

About Vibrantz Technologies

Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.  

Serving over 11,000 customers, Vibrantz’s technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco-friendly paints.  

Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employ 4,500 individuals. Our shared culture is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages not only employees’ heads and hands and – uniquely – their hearts.  

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai.  

For more information, please visit www.vibrantz.com and www.american-securities.com. 

Reporting into the Regional Sales and Distribution Manager, the Inside Sales Representative will be based out of Penn Yan, NY and will spearhead the development of our inside sales function. This role is critical in driving revenue growth by identifying and nurturing leads, securing/managing smaller to mid-size accounts with significant upside potential, and providing exceptional sales support. They will be responsible for the below responsibilities.  

Responsibilities

• Provide proactive sales support and assistance to customers, guiding them through the sales process and ensuring satisfaction.
• Manage relationships with smaller accounts, understanding their needs, challenges, and opportunities.
• Identify and qualify potential leads from various sources.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Collaborate with the sales team to provide support throughout the sales cycle, including preparing quotations, proposals, and presentations for potential customers.
• Maintain and update sales documents and CRM system.
• Prepare weekly and monthly sales reports, forecasts, and analyses for the sales team and management.
• Monitor sales metrics and KPIs to identify customer order patterns and opportunities.
• Transfer accounts that exceed a certain revenue threshold to Territory Sales Managers for face-to-face sales support. Address customer inquiries, concerns, and feedback in a timely and professional manner.
• Work closely with the sales team and other departments to ensure customer satisfaction and achieve company goals.
• Respond to customer emails, phone calls, and other inquiries promptly and professionally.
• Other duties as required.

Required Experience

• High school diploma or equivalent
• 3+ years of experience in sales or customer facing role.
• Previous experience in sales support or similar role in a B2B environment.
• Strong communication and interpersonal skills, with the ability to build rapport and engage with customers effectively.
• Ability to work independently and as part of a team.
• Self-motivated and proactive, with a strong desire to learn and grow in a dynamic sales environment.
• Goal-oriented with a strong desire to achieve sales targets.
• Proficiency in Microsoft Office Suite.

Preferred Experience

• Bachelor’s degree in Business, Marketing, or a related field is a plus
• Customer facing role (sales/tech service) in a Manufacturing sector is preferred.
• Generating sales reports and identifying potential opportunities/lost business would be an advantage
• Data management skills, preferably a strong background with excel or other data management tools
• Previous experience utilizing CRM software (e.g. Salesforce)
• Familiarity or experience with an ERP system (e.g. Oracle, SAP, etc.)  is a plus
• Previous experience with specialty chemicals, especially colorants is a plus

Travel Requirements:  Willing to travel as needed (10%)

Benefits

• We offer a comprehensive benefits package including medical, dental, life insurance, paid vacation, and 401K.

Physical Requirements and Working Conditions

The physical demands and working conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Vibrantz Technologies Inc. (“Vibrantz”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, genetic information, or any other characteristic protected under applicable federal, state, or local law

Location

Vibrantz is committed to protecting your privacy. We provide a Website Privacy Policy located on our Vibrantz.com site to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read that policy carefully. If any term in the policy is unacceptable to you, please do not use the Website or provide any personal data. This policy may change from time to time (see Revisions to Our Privacy Policy on Vibrantz.com).

Vibrantz Technologies Inc. (“Vibrantz”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, genetic information, sexual orientation, or any other characteristic protected under applicable federal, state, or local law.