Monitor and govern end-to-end AR operations performed by GCC, ensuring timely completion, SLA adherence and compliance with agreed processes.
Manage escalations and exceptions from GCC and internal stakeholders, driving timely resolution of operational and customer-related issues.
Oversee customer and collection risks, including critical overdue accounts, disputes, D&D, refunds and other matters requiring QSC intervention.
Drive continuous improvement and management visibility through issue identification, process optimization, automation opportunities and regular reporting of key risks and performance.
AR Operations and monitoring:
Monitor the end-to-end execution of AR activities performed by GCC, including Customer Master Data, Collection, Clearing, Dunning, Dispute, Deposit/Refund and Credit Management.
Monitor daily task completion, backlog, aging and SLA adherence across all AR activities.
Review exceptions and identify recurring issues, delays or process gaps requiring intervention.
Ensure agreed processes and controls are consistently followed by GCC.
GCC Performance & Escalation Management
Act as the primary escalation point for issues raised by GCC that require QSC intervention, clarification or management decision.
Review unresolved and overdue items escalated by GCC and drive the relevant stakeholders towards timely resolution.
Challenge recurring operational issues and ensure appropriate corrective actions are implemented.
Escalate critical risks, persistent delays and SLA breaches to QSC management where required.
Internal Stakeholder Coordination
Coordinate with Customer Service, Sales, Credit, Finance, Treasury, M&R, Depot and other relevant internal departments on issues impacting AR collection and customer accounts
Drive cross-functional resolution for issues that cannot be resolved within GCC's scope.
Ensure ownership is clearly assigned and follow up until closure.
Customer Escalation Management
Take ownership of customer escalations that require QSC intervention beyond GCC's operational scope.
Review the customer's concerns, coordinate internally and ensure timely resolution.
Engage directly with customers, including making calls where required, particularly for critical, sensitive or long-outstanding matters.
Ensure appropriate communication and follow-up with customers until the issue is resolved.
Customer Escalation Management
Monitor overall collection performance, overdue development, aging and high-risk customer accounts.
Monitor significant outstanding balances, long-overdue items, disputes and collection risks requiring management attention.
Review collection risks relating to Demurrage & Detention, bad debt, insolvency and other high-risk accounts.
Provide management with visibility of key collection risks, root causes and required actions.
Process Governance & Continuous Improvement
Identify gaps and inefficiencies in the GCC operating model and drive process improvements.
Identify opportunities for automation, standardisation and simplification across AR activities.
Monitor the effectiveness of implemented automation and ensure processes remain sustainable following personnel changes.
Ensure SOPs, escalation paths and responsibilities remain clear and up to date.
Management Reporting & Control Tower Visibility
Consolidate and provide management visibility on key operational metrics, including backlog, aging, SLA performance, escalations, disputes and collection risks.
Highlight critical issues requiring management attention and provide clear action plans and ownership.
Track escalated items through to closure and maintain visibility of outstanding actions.
Any other projects/tasks assigned by the manager.
QualificationsDiploma or bachelor's degree in accounting or finance
Minimum 4 years in finance/credit control related experience
Proficiency in MS Office
Knowledge in ERP system/Accounting software preferred
Fluent in both oral and written in English
Shipping/Transportation/logistic industry experience will be a plus
Our global network spans 139 countries, 396 offices and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high-quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 19,600 colleagues working across borders, functions and cultures, to not only deliver quality for our customers, but to create innovation and opportunities across roles, regions and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
We offer market-aligned compensation with opportunities for merit-based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements.
Competitive leave entitlements
Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment.
Healthcare coverage
Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices.
Career mobility and Learning and development support
Access to learning resources (like LinkedIn Learning), professional development programs and internal mobility programs to support your development across teams, functions, and geographies.
Employee recognition and wellness initiatives
Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.
Work from Home arrangements
Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work-life integration with some variations based on local market conditions.
Commitment to sustainability and social impact
We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes.
Diversity, equity and inclusion
We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.
Skills Required
- Diploma or bachelor's degree in accounting or finance
- Minimum 4 years of finance or credit control experience
- Proficiency in Microsoft Office
- Fluency in spoken and written English
- Knowledge of ERP systems or accounting software
- Shipping, transportation, or logistics industry experience
Hapag-Lloyd Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hapag-Lloyd and has not been reviewed or approved by Hapag-Lloyd.
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Fair & Transparent Compensation — Compensation in corporate, finance, and specialized technical roles is often viewed as competitive for the shipping industry and paired with solid overall benefits. Pay in these areas is described as fair relative to role expectations.
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Strong & Reliable Incentives — Annual or performance-based bonuses are a meaningful part of total compensation and can be strong in profitable years, boosting overall satisfaction. Bonus structures are common and contribute to total rewards.
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Retirement Support — Retirement benefits, including 401(k) plans in some regions, are regarded as solid components of the package. These offerings often sit alongside strong health coverage and paid leave.
Hapag-Lloyd Insights
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
