Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the conversational experience for our new Wells Fargo Voice Self-Service platform, using the latest AI techniques including Google Dialogflow CX, and other AI based Speech systems. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Develop and configure conversational flows in Dialogflow CX.
- Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences.
- Integrate Dialogflow CX with backend systems and APIs.
- Conduct testing and QA for conversational experiences.
- Monitor and optimize Conversational AI agent's performance using analytics and feedback.
- Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
- Understand the strategy to recommend solutions on solving business challenges
- Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
- Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
- Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
- Decision key issues which may arise during development or implementation
- Collaborate and consult with peers, colleagues and managers to resolve and achieve goals
Required Qualifications:
- 4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
- Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
- Proven use cases that include the creation of self-service voice flows including complex product and customer needs
- Experience working with Dialogflow CX.
- Experience in building new solutions or transforming existing contact centers to new technologies.
- Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment.
Job Expectations:
- Job is a hybrid working environment that would require working in the office 3 days in a week.
- Up to 10% of travel required.
- This position is not eligible for Visa sponsorship
Locations:
- 401 S Tryon St CHARLOTTE, NC 28202-1675
- 1801 Park View Dr SHOREVIEW, MN 55126
- 401 Las Colinas Blvd W Bldg A IRVING, TX 75039
- 4101 Wiseman Blvd Bldg 106 SAN ANTONIO, TX 78251
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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