Senior Controls Engineer – Customer Support (NASC)
Company: Vanderlande
Location: Marietta GA
Travel: Up to ~25%
Department: North America Service Center (NASC)
Role Overview
Vanderlande is looking for a Senior Controls Engineer to support live, mission-critical automation systems for customers across North America. In this role, you will provide third-level controls support, resolve complex PLC-related issues, and contribute to continuous system and service improvements.
This position combines advanced technical troubleshooting, customer interaction, and occasional on-site support, with a strong focus on system reliability and customer satisfaction.
What You’ll Do
- Provide third-level support for complex PLC, controls, and automation incidents
- Troubleshoot live systems using Rockwell Automation PLC platforms (ControlLogix, CompactLogix, GuardLogix) with Studio 5000 / RSLogix
- Diagnose issues related to PLC logic, HMI/SCADA, safety systems, industrial networks, and I/O
- Perform structured root-cause analysis and implement permanent corrective actions
- Support customers remotely via secure VPN connections
- Travel to customer sites across North America to perform:
- Software deployments and upgrades
- System health checks
- Performance improvements and corrective actions
- Create and maintain technical documentation and troubleshooting guides
- Collaborate with internal teams to improve tools, processes, and service delivery
What You Bring
- Bachelor’s degree in Electrical Engineering, Automation, Mechatronics, or equivalent experience
- 3+ years of experience in industrial automation or controls support
- Strong hands-on experience with Rockwell Automation PLCs and Studio 5000
- Experience with industrial networks such as EtherNet/IP (ControlNet / DeviceNet is a plus)
- Ability to troubleshoot live production systems in a structured and calm manner
- Strong communication skills and a customer-focused mindset
- Willingness to participate in a compensated on-call / stand-by rotation
What We Offer
- Flexible working model
- Opportunity to work on advanced, large-scale automation systems
- Exposure to a wide range of customer environments across North America
- Collaborative team culture with strong focus on learning and improvement
- Competitive compensation and benefits
About Vanderlande
Vanderlande is a global leader in future-proof logistics automation. Within our North America Service Center (NASC), we deliver 24/7 support services that help our customers keep their operations running reliably and efficiently.
Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
