Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to contractor recruiting and selection of contractors for client programs.
Responsibilities- Presents program to potential network contractors via telephone; with focus on cold calls, following up on referrals/leads.
- Sends marketing materials and applications to prospective contractors related to programs as needed.
- Documents call progress on productivity report and in automated systems.
- Utilizes various software programs to locate contractor information and document contractor information.
- Analyzes areas of need for contractor network coverage.
- Leads development of new strategies for recruiting contractors.
- Interacts with clients regarding contractor recruiting and selections and is the designated point of contact for specific clients.
- Leads training, initial and ongoing, mentors and coaches subordinate Contractor Recruiter Specialist role.
- Assists Supervisor in the coordination of processing of requests for contractor recruiting and selection.
- Assists Supervisor in the development of department procedures.
- Maintains overall knowledge of Contractor Connection business model and all Recruiting functions.
- Resolves issues in recruiting process.
- Assists Supervisor with data verification and analysis of internal and external reports.
- Resolves general issues and questions of team staff.
- Assists Supervisor in balancing distribution of work.
- Assists Supervisor with escalated follow up with contractors.
- Serves as a liaison to other departments.
- Assists Supervisor with creating presentations on new systems, procedures, and programs.
- May participate in conventions and industry shows for the purposes of recruiting contractors for program participation.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
- Participates in special projects or performs duties in other areas as requested.
- Upholds and projects the public image of the Company.
- Bachelor Degree or an equivalent combination of education and experience, plus 2 years of customer service experience. Cold calling experience is required.
- Highly proficient and advanced computer skills
- Highly proficient and advanced internet navigation skills
- Excellent attention to detail and organizational skills
- Excellent time management abilities
- Highly proficient analytical and problem solving ability
- Excellent written, verbal and oral communication skills
- Excellent interpersonal skills
- Strong proven ability to multi-task
- Accurately analyzes, prioritizes and directs workflow within department
- Builds excellent relationships with internal and external customers
- Stable and consistent with performance and attendance
- Superb conflict management skills
- Strong leadership skills
- Builds teamwork with and between departments
- Effective at monitoring and auditing work of others
- Ability to analyze business reports and identify trends
- Ability to work independently, with minimal supervision
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About UsWhy Crawford?
Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
- Competitive base pay
- Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
- We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.
- Training programs that promote continuous learning and career progression while enhancing job performance.
- Sustainability programs that give back to the communities in which we live and work.
- A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
Skills Required
- Bachelor degree or equivalent combination of education and experience plus 2 years customer service experience
- Cold calling experience
- Highly proficient and advanced computer skills
- Highly proficient and advanced internet navigation skills
- Excellent attention to detail and organizational skills
- Excellent time management abilities
- Highly proficient analytical and problem solving ability
- Excellent written, verbal and oral communication skills
- Excellent interpersonal skills
- Strong proven ability to multi-task
- Ability to analyze business reports and identify trends
- Strong leadership skills; experience mentoring and coaching staff
- Ability to work independently with minimal supervision
- Experience documenting activity in automated systems and productivity reporting
- Experience presenting programs to potential contractors and sending marketing materials
- Experience interacting with clients and serving as designated client point of contact
- Stable and consistent performance and attendance
- Superb conflict management skills
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
