Senior Content Strategy Analyst

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Content Strategy Analyst
Overview
The Mastercard Wallet Service is part of Mastercard Digital Enablement Service (MDES) - is a suite of products that enables issuers, digital wallets, merchants, and partners to rapidly deliver secure contactless and in app payment experiences on both Android and iOS. MWS supports a broad range of payment instruments, including cards, bank accounts, and prepaid instruments, and is designed to operate at global scale by leveraging Mastercard's acceptance network to ensure interoperability and reach across markets. Customers remain at the center of the payment experience-owning the user interface, brand, and customer relationship-while Mastercard provides the underlying payment infrastructure and security.
We are seeking an experienced Technical Writer with a strong understanding of digital payments and wallet ecosystems to help take our client facing services to the next level. The ideal candidate combines technical writing excellence with hands on familiarity with APIs, SDKs, and developer platforms, and a solid understanding of how issuers, cards, and accounts operate within digital wallet and tokenization flows.
In this role, you will work closely with product managers, service owners, engineers, and cross functional teams to document MDES capabilities-from high level business value for issuers and partners to detailed technical guidance for developers and integrators.
Role
In this role, you will:• Develop clear, accurate, and comprehensive API and SDK documentation that meets Mastercard quality and compliance standards.• Create developer friendly content that simplifies complex digital payment concepts, wallet flows, and tokenization processes.• Document digital wallet journeys, including card provisioning, token lifecycle, authentication, and issuer integration models.• Develop and maintain customer facing implementation guides, capturing evolving MDES capabilities and publishing updates aligned with regular release cycles.• Translate technical specifications, APIs, SDKs, and platform behaviors into clear, actionable guidance for issuer and partner audiences.• Build a deep understanding of MDES products, digital wallet platforms, issuer systems, card and account constructs, and related payment flows.• Collaborate with engineering and product teams to ensure documentation accurately reflects real world implementation and operational considerations.• Create internal documentation, slide decks, and wiki pages to increase internal understanding of MDES platforms, services, and integrations.• Ensure all documentation is delivered with high quality, consistency, and timeliness, aligned to established style guides.• Work effectively with globally distributed stakeholders and subject matter experts to gather inputs, drive reviews, and determine the best presentation of content.• Research, outline, write, and edit new and existing documentation, independently synthesizing inputs from technical and business stakeholders.• Ability to identify the need for graphics, diagrams, and process flows to improve clarity and enhance content comprehension.
All About You
Required• Proven experience writing technical documentation for complex platforms, APIs, or developer products.• Strong understanding of digital payments, including:
o Digital wallets and mobile payment ecosystems
o Issuer systems and issuer operating models
o Cards, accounts, and tokenization concepts• Hands on familiarity with APIs, SDKs, and developer integrations, with the ability to read and understand technical specifications.• Working knowledge of structured authoring, Markdown, HTML, CSS, and API documentation formats, with hands-on experience creating and maintaining documentation using a docs-as-code approach within version-controlled environments.• Ability to explain technical and payment concepts clearly and concisely to both technical and non technical audiences.• Strong organizational skills with the ability to manage multiple documentation initiatives simultaneously.• Confident communicator who can engage with engineers, product managers, and external stakeholders to drive clarity and reviews.• Customer centric mindset with the ability to anticipate issuer and developer needs.• High attention to detail and accountability for producing accurate, best in class documentation.• Self motivated, adaptable, and comfortable working in a fast evolving product environment.• Proficiency with modern documentation and authoring tools.• Experience with content management systems (CMS) and authoring tools, such as Visual Studio Code.• Understanding of API documentation standards and DITA/XML, including best practices with markups, tags, entitlements, and topic types.• Experience with Software Development Life Cycle (SDLC) and Documentation Development Life Cycle (DDLC) processes.
Advantageous• Experience documenting payment platforms, tokenization services, or digital wallet solutions.• Prior exposure to issuer integrations, SDK based implementations, or payment APIs.• Familiarity with MDES, wallet provisioning flows, or card digitization concepts.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.