Senior Content Manager

N2O is a creative brand experience agency that blends cultural intelligence, human insight and bold ideas to create experiences people seek out, in real life and online. From discovery to conversation to conversion, we blend physical and digital experiences, bringing brand worlds to life in ways that spark emotion, ignite advocacy and drive measurable impact.

As part of The Globe Groupe, we’re connected to 500+ specialists across Europe in beauty, retail and shopper marketing, helping us build brand experiences with global ambition and local impact.

Our Marketing and Communications team drives N2O’s presence across B2B channels, supporting growth by creating compelling content that builds credibility and converts opportunities.

As Senior Content Manager, you will lead content strategy and delivery for N2O and its retail sub-brands, shaping the agency’s commercial story.

This senior role combines strategic editorial leadership with commercial insight, overseeing high-quality content across thought leadership, brand storytelling, campaigns, and new business pitches tailored to diverse audiences.

You will manage the Digital Executive and collaborate with senior stakeholders to ensure content reflects N2O’s expertise, ambition, and unique value.

This role is ideal for a commercially minded senior content professional who combines strategic thinking with outstanding writing: someone ready to take real ownership and make a tangible impact on agency reputation and growth.

Content Strategy & Planning

• Lead and evolve N2O’s content strategy to align with business priorities and commercial goals.
• Manage a content calendar across channels, sub-brands, and campaigns, balancing ongoing and strategic activities.
• Collaborate with Head of Marketing & Communications to shape narratives and identify thought-leadership opportunities.
• Use audience insights and performance data to continuously enhance content relevance and impact.

Commercial Content & Pitch Narrative

• Provide expert narrative input for pitches, tenders, and RFPs to ensure compelling, on-brand submissions.
• Work with Client Development, Strategy, Creative, and Operations to create persuasive written responses.
• Maintain a bank of case studies and proof points to speed up future submissions.
• Ensure alignment between commercial and marketing messaging for consistent agency narrative.

Content Creation & Execution

• Write and edit diverse content types (articles, blogs, social posts, case studies, emails, internal comms, website copy) reflecting N2O’s tone and brand.
• Interview stakeholders to extract unique insights and stories.
• Collaborate with designers and multimedia teams for rich content delivery.
• Use AI and automation tools strategically to enhance content quality and speed without compromising brand standards.

People Management

• Line-manage the Senior Digital & Social Executive with regular feedback and support.
• Review their work to ensure quality and consistency across social channels.
• Support their professional development and growth.

Content Performance & Digital

• Manage website and landing page content updates on Webflow for N2O and sub-brands.
• Own content performance reporting using GA4, LinkedIn, and other tools to optimize content.
• Apply SEO best practices and repurpose content to extend reach and relevance.

Internal Communications

• Contribute to internal communications, including the company newsletter and storytelling initiatives.
• Support a consistent internal voice reflecting N2O’s culture and values.

Essential

• Exceptional writing, editing, and proofreading skills for diverse formats and audiences.
• Strong commercial acumen to link content with business growth and client engagement.
• Proven senior content, editorial, or marketing experience, preferably in agency or B2B settings.
• Experienced in contributing to pitches, proposals, and commercial submissions.
• Strategic thinker able to shape content strategy aligned with audience, business goals, and brand.
• Skilled in idea generation, narrative building, and briefing management.
• Experience mentoring junior team members and collaborating with senior stakeholders.
• Productive and pragmatic, open to leveraging AI and digital tools for efficiency and quality.
• Detail-oriented with a focus on consistency and brand alignment.

Desirable:

• Background in experiential, retail, shopper, creative, or marketing services sectors.
• Familiarity with Webflow, GA4, LinkedIn campaign tools, SEO, and content optimization.
• Experience working with designers, video editors, and freelance contributors.
• Ability to create or script short-form video content for social and digital channels.
• Awareness of trends in brand experience, shopper marketing, influencer, retail media, and experiential marketing.

Growth and Development

• This senior role offers the chance to:
• Lead and shape N2O’s content strategy across all channels and commercial contexts.
• Contribute directly to new business success, client retention, and agency reputation.
• Collaborate with senior leaders on key opportunities and strategic priorities.
• Develop a top-tier library of thought leadership, case studies, credentials, and commercial content.nt.

• Develop from a senior content specialist into a strategic voice at the heart of a growing agency.

• Gross annual salary up to £50k
• 23 days annual leave plus bank holidays rising each year (capped at 30)
• Life assurance - to support the financial security of your loved ones
• Day one access to Digital GP service 24/7 - we know getting hold of a GP can sometimes be difficult (plus free private medical healthcare after 2 years' service)
• Retail discounts scheme - save money on lots of everyday high street, online purchases as well as treats and experiences
• Employee Assist Programme 24/7 - support when you need it on a range of practical, financial, health and legal issues
• Regular company socials from BBQs to festive celebrations
• Quarterly and annual recognition award schemes
• Season ticket loan
• Free breakfasts / hot and cold beverages
• Free car parking