Senior Content Management Analyst- Tax QA

Sr. Content Management Analyst- TAX QA Analyst

POSITION

The Senior Tax Content QA Analyst (the “Senior Tax Analyst”) is responsible for ensuring the completeness, correctness, and overall quality of CCH Axcess™ Tax and CCH ProSystem fx® Tax (“CCH Software”). The Senior Tax Analyst must be versed in tax law, capable of providing clarification and interpretation to the software development team when needed, as well as conducting tax research using various electronic tools. Ultimately, the Senior Tax Analyst is responsible for the overall quality of the tax software and ensuring the best user experience.

NOTE: Software development experience (coding/programming) is not required. All necessary process training will be provided by the Company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct product testing to ensure the software functions as designed and content is accurate and in compliance with various taxing authorities’ rules and regulations
• Collaborate with software developers to ensure optimal design and implementation, being mindful of the user experience
• Conduct regression testing to ensure new product implementation or other changes do not create unexpected failure elsewhere
• Create and deliver tax training
• Create and publish internal and customer-facing tax resources
• Resolve software content and tax questions posed by the Customer Support team or directly from customer

MINIMUM QUALIFICATIONS

• Minimum 5 years of tax preparation experience, ideally with multiple tax return types (e.g., individual, partnership, corporate, etc.)
• Minimum 3 years’ experience using CCH Axcess™ Tax and/or CCH ProSystem fx® Tax software
• Bachelor’s degree in Accounting or Finance, or related field
• CPA preferred, but not required
• Proficient using MS Office suite, including MS Teams

ADDITIONAL KNOWLEDGE, SKILLS, & ABILITIES

• Strong analytical and critical thinking skills
• Self-motivated, organized, and effective at prioritizing and multitasking to ensure deadlines and objectives are met
• Highly developed problem-solving skills
• Strong attention to detail
• Ability to thrive in a deadline-driven team environment and work under pressure
• Strong interpersonal communication skills, with a desire to learn

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.