Sr. Content Management Analyst- TAX QA Analyst
POSITION
The Senior Tax Content QA Analyst (the “Senior Tax Analyst”) is responsible for ensuring the completeness, correctness, and overall quality of CCH Axcess™ Tax and CCH ProSystem fx® Tax (“CCH Software”). The Senior Tax Analyst must be versed in tax law, capable of providing clarification and interpretation to the software development team when needed, as well as conducting tax research using various electronic tools. Ultimately, the Senior Tax Analyst is responsible for the overall quality of the tax software and ensuring the best user experience.
NOTE: Software development experience (coding/programming) is not required. All necessary process training will be provided by the Company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct product testing to ensure the software functions as designed and content is accurate and in compliance with various taxing authorities’ rules and regulations
- Collaborate with software developers to ensure optimal design and implementation, being mindful of the user experience
- Conduct regression testing to ensure new product implementation or other changes do not create unexpected failure elsewhere
- Create and deliver tax training
- Create and publish internal and customer-facing tax resources
- Resolve software content and tax questions posed by the Customer Support team or directly from customer
MINIMUM QUALIFICATIONS
- Minimum 5 years of tax preparation experience, ideally with multiple tax return types (e.g., individual, partnership, corporate, etc.)
- Minimum 3 years’ experience using CCH Axcess™ Tax and/or CCH ProSystem fx® Tax software
- Bachelor’s degree in Accounting or Finance, or related field
- CPA preferred, but not required
- Proficient using MS Office suite, including MS Teams
ADDITIONAL KNOWLEDGE, SKILLS, & ABILITIES
- Strong analytical and critical thinking skills
- Self-motivated, organized, and effective at prioritizing and multitasking to ensure deadlines and objectives are met
- Highly developed problem-solving skills
- Strong attention to detail
- Ability to thrive in a deadline-driven team environment and work under pressure
- Strong interpersonal communication skills, with a desire to learn
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
