dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
We’re looking for a Senior Content Designer who expects more from their career. It’s a chance to extend and improve dunnhumby’s Design Team through content innovation and best practice. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.
Joining our team, you’ll work with world class and passionate people to bring seamless user experiences to life through clear and consistent language. You’ll implement standards and drive discipline within the wider organization, inform best practice on information architecture, taxonomies and terminology, while championing content design through stakeholder education.
What you’ll be working on
- Develop and implement user-centred content strategies aligned with overall business goals.
- Support the creation and adoption of content standards for products and design systems, aligning with brand, accessibility, and legal compliance.
- Create and maintain clear in-product content for our user interfaces and help centre materials. Ensure quality and consistency across products and channels.
- Drive continuous improvement on team processes, aiding collaboration and workflow efficiency.
- Work with multiple stakeholders to understand their needs, adopt continuous discovery to understand end user opportunities.
What we expect from you
- Seasoned background in writing. Product content and/or help centre content a plus.
- Strong understanding of content design principles, including taxonomies, content patterns and information architecture.
- The ability to navigate complex product landscapes and identify content priorities within those.
- Excellent communication and presentation skills.
- Desirable industry experience includes fintech, SaaS, retail, or data science.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
What We Do
Dunnhumby is a customer data platform that provides models and insights into how customers engage with retail and e-commerce spaces.
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