Competitive salary + a range of leading employee benefits
Hybrid role + centrally located offices in Britomart + flexible working options
Fixed-term opportunity until mid-August 2027
Mō te tūranga | About the Role
We're looking for a Senior Content Designer to join our Performance Excellence team on a fixed-term contract until August 2027.
You'll help improve how knowledge is shared across Westpac through KnowHow, our internal knowledge platform. Working with stakeholders across the business, you'll create clear, user-friendly content that helps people find information, make decisions and get things done.
What you'll be doing:
Create and improve clear, easy-to-use content.
Simplify complex information for employees.
Keep content accurate, relevant and up to date.
Champion plain language and accessibility.
Lead content reviews and improvement initiatives.
Use insights and feedback to improve content effectiveness.
Support content discovery through search and AI-enabled tools.
Help shape content and knowledge management practices across Westpac.
Nā tāu rourou | What will you bring?
You'll be an experienced content professional who can turn complex information into simple, engaging content. You'll enjoy collaborating with stakeholders and be passionate about improving how knowledge is shared.
You'll bring:
Experience in content design, UX writing, communications, knowledge management or a related field.
Strong writing, editing and stakeholder engagement skills.
Experience creating content for digital or knowledge platforms.
A customer-focused mindset and passion for plain language.
The ability to manage multiple priorities and drive improvements.
Curiosity, initiative and a continuous improvement mindset.
Experience in banking, financial services or another regulated industry would be an advantage.
Westpac Hei Wāhi Mahi | Working at Westpac
Immerse yourself in a supportive team environment and enjoy some of the best banking and lifestyle benefits in the market, including:
4 weeks annual leave plus 5 additional wellbeing leave days
Purchased leave options of up to 4 additional weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career development opportunities and internal mobility
Generous parental leave provisions
School holiday subsidy
Two volunteer days every year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
16 August 2026Skills Required
- Experience in content design, UX writing, communications, knowledge management or a related field.
- Strong writing, editing and stakeholder engagement skills.
- Experience creating content for digital or knowledge platforms.
- Customer-focused mindset and passion for plain language.
- Champion accessibility and plain-language practices.
- Ability to manage multiple priorities and drive improvements.
- Curiosity, initiative and a continuous improvement mindset.
- Experience in banking, financial services or another regulated industry.
Westpac Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Westpac and has not been reviewed or approved by Westpac.
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Leave & Time Off Breadth — Extensive paid and unpaid leave options span wellbeing leave, Culture/Lifestyle/Wellbeing days, purchased leave up to 12 weeks, career breaks, and various specialized leaves. This breadth supports work-life balance and accommodates a wide range of personal circumstances.
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Parental & Family Support — Parental provisions include 16 weeks full pay (or 32 at half pay) for primary carers, four weeks for support carers, and continued superannuation during unpaid parental leave. Additional supports cover domestic and family violence leave, Family Pathways leave, and grandparental leave.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include counselling and coaching services, workplace mental health training, free nutrition advice, and health insurance access with pre‑existing conditions covered if joined promptly. Financial and lifestyle perks include banking discounts for employees and families and the myDiscounts program.
Westpac Insights
What We Do
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services. We also have offices in key financial centres around the world including London, New York, Hong Kong and Singapore. Westpac Group's portfolio of financial services brands and businesses is focused on our vision, which is "To be one of the world’s great service companies, helping our customers, communities and people to prosper and grow.”
