We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
As a Senior Content Designer, you like being at the intersection of content and design. You understand that content that's well designed is easy to follow and understandable. As a champion for our users, you organize and present content in a meaningful way.
You will draw upon your knowledge of content, design and UX best practices, brand guidelines, accessibility standards and competitive research to simplify the user experience. You will collaborate with designers, researchers, product managers, engineering and other stakeholders with occasional direct support from your manager. You may also be called upon to mentor junior colleagues. When you have to show your work, you’ll love the chance to participate and run workshops and design crits.
Key Responsibilities:
Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content.
Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction.
Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards.
Challenge the status quo and know when to advocate for new design patterns versus relying on old systems.
Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey.
Lead other content strategists/designers in developing user stories and providing guidance on priorities.
Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal.
Required Experience:
5+ years experience in UX writing , UX Design or Content Design.
2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira).
2+ years experience in web and app experiences .
2+ years experience collaborating with internal team members, such as experience designers, accessibility experts and product managers.
2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro.
Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.).
Experience with translation and transcreation best practices.
Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar.
Portfolio should include work on digital products and/or services, service design or human centered designs.
Basic Qualifications:
Bachelor or master's degree preferred in the field of Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism. Extensive work experience, academic work or certifications in user experience fields are also welcome.
Extensive experience with design software (Figma, Airtable, InVision, Miro).
Experience collaborating across disciplines (design, design ops, research and usability, accessibility, product managers and engineering).
Experience in working with and improving business requirements.
Comfortable with UX and Usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, to solve problems and innovate.
Knows how and when to use inventories and audits, content frameworks, competitive analysis and mapping.
Knows when to collaborate and compromise and when to be the voice for the user and stand up for what’s right.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $119,340.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years experience in UX writing, UX Design or Content Design.
- 2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira).
- 2+ years experience in web and app experiences.
- 2+ years experience collaborating with experience designers, accessibility experts and product managers.
- 2+ years experience in UX wireframing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro.
- Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.).
- Experience with translation and transcreation best practices.
- Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar.
- Portfolio including work on digital products and/or services, service design, or human-centered designs.
- Bachelor's or master's degree preferred in Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism.
- Extensive experience with design software (Figma, Airtable, InVision, Miro).
- Experience collaborating across disciplines (design ops, research and usability, accessibility, product managers and engineering).
- Experience in working with and improving business requirements.
- Comfortable with UX and Usability terminology, Design Thinking and Human-Centered Design methods.
- Knowledge of inventories and audits, content frameworks, competitive analysis and mapping.
- Ability to facilitate workshops, design crits, lead content reviews, and mentor junior colleagues.
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
