QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
Reporting to the Director of Consumer Insights, you will design and implement primary research studies, compile industry trends from secondary data, and deliver insights based on this work to inform strategic plans and tactical programs.
Your Impact
You will lead the design and implementation of primary research studies applying a variety of methodologies (i.e., customer surveys, in-depth interviews, focus groups, online discussion boards, diary studies) to support programs across Merchandising, Marketing, Digital, Social, Streaming, Programming, and Customer Experience.
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What you will do
- Use secondary research resources to identify market and customer behavioral trends to guide decisions.
- Summarize primary research data with transactional, behavioral, and demographic data to inform partners of business issues and opportunities. Present research results to team members at all levels.
- Employ rigorous research methodologies and technology to improve the efficiency, accuracy, and timeliness of results.
- Collaborate with Consumer Insights team members and other research and reporting teams on complex projects.
- Research new data/reporting solutions or vendors and propose new solutions for information gathering/research and self-service options for the business.
- Manage research suppliers and act as a vendor liaison to the business.
What You Bring
- Undergraduate degree in Business, Economics, Statistics, Marketing, Market Research, Psychology, Sociology or related field.
- 7+ years professional experience in Retail, Entertainment, Market Research, or a related field with an analytical and business background.
- Experience with research methodologies, including surveys, interviews, focus groups, online research communities, diary studies, and segmentations.
- Experience with secondary sources and use of secondary survey research.
- Experience using statistical methods to analyze large survey data sets.
- Ability to translate complex research findings and data sets into relevant insights.
- Experience working with/management of research partners.
- Understanding of social media platforms and commerce (Facebook, Instagram, TikTok) is a plus.
- Entertainment research experience (e.g., TV, streaming, short form) is a plus.
- Understanding of streaming media services is a plus.
#LI-LC4 #LI-Hybrid
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
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QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
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What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
