Senior Consulting Manager

Posted 6 Days Ago
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Hiring Remotely in Philippines
Remote
Senior level
Cloud • Information Technology • Natural Language Processing • Analytics • Consulting • App development • Generative AI
3Cloud is the leading Azure Partner and Microsoft innovator across Data, Apps and Cloud Platform.
The Role
The Senior Consulting Manager at 3Cloud is responsible for overseeing project staffing, managing client relationships, resolving escalations, ensuring project delivery aligns with client expectations, mentoring team members in Agile methodologies, and conducting interviews for prospective candidates. This role plays a critical part in enhancing project delivery effectiveness and maintaining proper utilization of the delivery team.
Summary Generated by Built In

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

The GDC Consulting Manager reports to the General Manager of the Global Delivery organization. The role plays a critical part in providing support to the GDC team members to ensure engagement success and people management.  This person will collaborate with GDC Operations and resource management to provide optimized project staffing.  This role plays a key role in maintaining proper GDC delivery team utilization and maximizing revenues.

Responsibilities 

  • Collaborate with Global Delivery Center (GDC) Consulting Operations to identify and assign project resources to client engagements
  • Manage own projects where required
  • Manage and resolve escalations between the project, client or other internal organizations in a satisfactory manner
  • Maintain accurate project planning that satisfies customer requirements while adhering to deadlines and communicating periodic project status reports, issues, alerts, signoffs and closure to the team, management and the customer
  • Oversee resource planning, and coordination of project activities between client and internal/external resources needed to accomplish strategic business goals
  • Build and maintain relationships with clients and internal stakeholders that characterize partnership, cooperation and trust
  • Mentor staff in Agile methodologies and best practices in project management to enhance project delivery
  • Oversee multiple concurrent client projects while maintaining oversight to identify risk, escalations and issue resolution
  • Provide teams with clear understanding of responsibilities, accountabilities and growth plan by communicating and managing work assignments, training, and performance appraisals
  • Ensure that bench time for Consultants is used to improve skills in line with Practice technology roadmaps
  • Monitor the alignment of program scope with strategic business objectives
  • Solicit feedback Delivery Owners of engagements where GDC team members are aligned
  • Conduct interviews of prospective GDC candidates

Qualifications

  • 5+ years demonstrated client relationship skills and experience setting and managing client expectations
  • Extensive experience aligning diverse teams across multiple locations to deliver projects in alignment with project commitments.
  • Strong verbal and writing skills
  • Deep, professional knowledge in client relationship management, and software project Delivery
  • Ability to lay out sound work plans and resolve competing trade-offs
  • Ability to manage up to 30 people
  • Experience working with sales and solutioning stakeholders on staffing and timeline commitments, and ensure there is alignment in expectations
  • Demonstrated experience in Agile best practices and delivery methodologies

Full-time employment 

📌 Remote in Philippines

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.

The Company
HQ: Downers Grove, IL
880 Employees
Remote Workplace
Year Founded: 2016

What We Do

Hi, we’re 3Cloud.

We help advise, architect, build, and optimize our client’s Azure cloud environment to transform their business.

3Cloud has been acknowledged as Microsoft’s 2024 Partner of the Year for Data & AI and we are positioned in the market for continued accelerated growth. Our team of industry experts work to build new solutions and solve our client’s most complex challenges. 3Cloud’s commitment to excellence and innovation allows team members to contribute to something bigger than themselves, creating an impact they can be proud of.
We are always looking for new team members who love a challenge, are passionate about clients, and thrive on the pace of change in the cloud.

Why Work With Us

Three things make 3Cloud special: 1) we are laser-focused on Azure, loving the rapid pace that Microsoft drives on that platform; 2) we have a culture of deep technical excellence, and we challenge each other to innovate; and 3) we have a matchless connection with Microsoft’s field and engineering teams, giving our teams insights and cool projects.

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