Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
The Professional Services Senior Consultant is responsible for the successful implementation of the ServiceMax product suite. This role involves defining business requirements, designing solution architecture, and building configurations and customizations to meet client needs. The ideal candidate is passionate about helping clients optimize their service operations and can travel domestically and internationally as required.
Lead application and business process consulting for ServiceMax implementation, including configuration and development.
Manage complex Salesforce customizations based on client requirements.
Collaborate with internal teams, partners, and clients during project implementation.
Conduct technical reviews and assess training needs.
Work with client stakeholders to define business and technical solution architectures.
Document requirements, configuration processes, best practices, and potential change orders.
Support integrations using middleware platforms and Salesforce tools.
Develop documentation (Business Requirements, Solution Design, Technical Design, Support).
Balance and prioritize multiple concurrent projects with minimal supervision.
Estimate technical components considering client infrastructure and methodology.
Create data migration plans and scripts for Salesforce data migration.
Drive enhancements to ServiceMax methodology, processes, and product.
Research upcoming Salesforce and ServiceMax versions and recommend improvements.
5–8 years of client-facing consulting or relevant industry experience.
5+ years of hands-on Salesforce implementation experience.
Ability to document requirements and translate them into solutions using configuration, customization, and integration.
Proficiency with Salesforce toolkit (Visualforce, Apex, Triggers, Data Loader, Migration tools).
Strong technical foundation: APEX, Force.com, Salesforce Lightning, Java, RDMS concepts, SQL, XML, Web Services, HTML, JavaScript.
Ability to work independently and in globally distributed teams.
Strong communication and presentation skills for diverse audiences.
Demonstrated ability to learn quickly and adapt in a fast-paced environment.
Experience with field service operations or management.
Salesforce Advanced Certifications preferred.
ServiceMax experience is a plus.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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Skills Required
- 5-8 years of client-facing consulting or relevant industry experience
- 5+ years of hands-on Salesforce implementation experience
- Proficiency with Salesforce toolkit (Visualforce, Apex, Triggers, Data Loader, Migration tools)
- Strong technical foundation: APEX, Force.com, Salesforce Lightning, Java, RDMS concepts, SQL, XML, Web Services, HTML, JavaScript
PTC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PTC and has not been reviewed or approved by PTC.
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Healthcare Strength — Pay is frequently described as paired with good insurance and generally good benefits, suggesting core medical coverage is a meaningful part of the value proposition. The benefits package is framed as comprehensive across health, disability, and employee assistance supports.
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Retirement Support — Retirement support is positioned as a clear strength, with a company-matched 401(k) plan repeatedly included as a standard part of the rewards package. Stock purchase and equity programs are also presented as available pathways to longer-term wealth building.
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Leave & Time Off Breadth — Time off appears comparatively robust, including sizable vacation accrual for new hires along with wellness/sick time and additional holiday-style programs. Flexibility options like remote work and schedule flexibility reinforce the sense of a benefits-heavy total rewards design.
PTC Insights
What We Do
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
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