The Role
Lead and execute ERP implementations: gather requirements, configure solutions, document, test, and train users. Partner with customers on solution design, deliver industry-specific knowledge transfer, produce training/materials, support presales, escalate and resolve delivery risks, mentor peers, and travel up to 50% for onsite engagements.
Summary Generated by Built In
KEY RESPONSIBILITIES
The Implementation Consultant is expected to:
- Support and execute customer implementation activities, including requirements gathering, solution configuration, documentation, testing, and end-user training, in alignment with defined project scope and delivery standards.
- Partner with customers to analyze and interpret business requirements, contributing to solution design within Amtech’s core products while applying relevant industry best practices.
- Deliver ERP and industry-specific knowledge transfer to customers using Amtech’s consulting methodology to support successful adoption and long-term value realization.
- Contribute to the development and maintenance of standardized training materials, implementation documentation, and supporting delivery assets.
- Assist with customer-facing presentations and proposals, supporting implementation delivery, complex engagements, and presales activities as needed.
- Proactively identify delivery risks and client issues, escalate appropriately, and collaborate with internal teams to support timely resolution and achievement of project milestones.
- Support Amtech organizational initiatives, including sales cycle support, practice aid development, and continuous improvement of delivery processes and operating procedures.
- Provide peer-level mentoring and knowledge sharing within the Implementation Services team to reinforce delivery standards and improve overall implementation quality.
- Willingness to travel up to 50% to support customer implementations, training, and onsite project needs.
REQUIRED SKILLS & QUALIFICATIONS
- Bachelor’s degree in Computer Science, Packaging, or a related field, or equivalent professional experience.
- 5+ years of experience delivering professional services and/or supporting ERP software solutions; experience within the printing or packaging industry strongly preferred.
- Strong ability to manage multiple priorities and work effectively across concurrent projects.
- Excellent verbal and written communication skills, including the ability to deliver clear, professional customer-facing presentations.
- Strong organizational and problem-solving skills, with attention to detail and follow-through.
- Highly self-motivated and able to work independently while managing priorities across multiple customer engagements.
- Comfortable presenting and communicating effectively with stakeholders at all levels of an organization, from end users to executive leadership.
PREFERRED SKILLS & EXPERIENCE
- Direct experience in the corrugated or folding carton industry
- Advanced familiarity with the capabilities and functionality of Amtech’s solutions.
- Working knowledge of accounting principles as they relate to ERP systems (e.g., invoicing, costing, financial reporting).
Skills Required
- Bachelor's degree in Computer Science, Packaging, or related field, or equivalent professional experience
- 5+ years delivering professional services and/or supporting ERP software solutions
- Experience within the printing or packaging industry
- Ability to manage multiple priorities across concurrent projects
- Excellent verbal and written communication skills and ability to deliver customer-facing presentations
- Strong organizational and problem-solving skills with attention to detail
- Highly self-motivated and able to work independently
- Comfortable presenting and communicating with stakeholders at all levels, from end users to executive leadership
- Willingness to travel up to 50% to support customer implementations and onsite needs
- Direct experience in the corrugated or folding carton industry
- Advanced familiarity with capabilities and functionality of Amtech's solutions
- Working knowledge of accounting principles as they relate to ERP systems (invoicing, costing, financial reporting)
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The Company
What We Do
Amtech Software is a global leader in technology and software solutions for the corrugated, folding carton, flexible packaging, and label industries. With over 40 years of experience, the company provides an integrated platform of ERP and MES systems, including EnCore, to connect estimating, planning, and plant-floor execution, helping packaging manufacturers achieve operational excellence and bottom-line performance.
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