· Configure ServiceNow HRSD and ITSM modules based on business requirements. Customize workflows, forms, and UI elements to enhance user experience and streamline processes.
· Integrate ServiceNow with other
HR and IT systems to ensure data consistency and smooth information flow. Collaborate with other IT teams to integrate HR and IT processes into a unified ServiceNow platform.
· Implement and maintain HRSD and ITSM modules, including Incident Management, Change Management, Request Fulfillment, Knowledge Management, and other
relevant modules.
· Work closely with HR and IT stakeholders to understand their needs and translate them into effective ServiceNow solutions. Collaborate with cross-functional teams to ensure alignment with broader organizational goals.
· Documentation: Create and
maintain documentation for ServiceNow configurations, customizations, and integrations. Provide training to end-users and support teams as needed.
· Continuous Improvement: Stay
updated on ServiceNow platform updates and industry best practices. Propose and implement continuous improvement initiatives to optimize HRSD and ITSM processes.
Requirements
Qualifications:
· ServiceNow Expertise: In-depth knowledge and hands-on experience with ServiceNow platform development, particularly in HRSD and ITSM modules.
· Development Skills: Proficiency
in scripting languages (JavaScript), ServiceNow APIs, and development best practices. Experience with UI Policies, Business Rules, and Client Scripts.
· HR and IT Knowledge: Understanding of HR and IT processes, including incident management, change management, and other relevant service management practices.
· Communication Skills: Strong communication and interpersonal skills. Ability to collaborate with both technical
and non-technical stakeholders to gather requirements and explain technical concepts.
· Problem-Solving: Analytical and problem-solving skills to identify and resolve issues related to HRSD and ITSM processes.
· Certifications: ServiceNow certifications, especially those related to HRSD and ITSM, may be preferred.
Skills Required
- In-depth hands-on experience with ServiceNow platform, specifically HRSD and ITSM modules.
- Proficiency in JavaScript and ServiceNow APIs for development and integrations.
- Experience creating UI Policies, Business Rules, and Client Scripts.
- Implementing and maintaining Incident Management, Change Management, Request Fulfillment, Knowledge Management.
- Understanding of HR and IT processes (incident, change, service request workflows).
- Ability to create and maintain documentation and provide end-user and support training.
- Strong communication and interpersonal skills for stakeholder collaboration.
- Analytical and problem-solving skills to diagnose and resolve platform issues.
- ServiceNow certifications related to HRSD and/or ITSM.
What We Do
QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.
