Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
Visit https://www.unifocus.com for more details.
About the job
Senior Consultant - Technical Implementations will be responsible for Technical Implementation, successful onboarding of clients and managing post-onboarding issues to ensure seamless customer experience.
What will you do?
- Manage technical projects, installation and configuration for all new customers.
- Liaise with vendors for scheduling interface tests and ensure project timelines are honoured.
- Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments.
- Work closely with the Project Manager and flag any technical issues in time.
- Document the Interface testing and other details, update and complete all handovers.
- Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.
- Troubleshoot technical issues faced which could be related to external interfaces, networking, application etc.
- Coordinate with engineering group for installation related issues.
- Provide Level 2 support for any production related technical issues.
We are looking for:
- Bachelors degree in computer science or similar.
- Minimum 6+ years of experience in the same domain.
- In depth knowledge of windows servers and strong Windows Administration skills.
- Good understanding Networking, Firewall, Infrastructure, SQL and IIS Configuration.
- Working knowledge of interfaces and integrations of systems.
- Enhanced troubleshooting skills and solution mind-set for repetitive issues.
- Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.
The Unifocus experience:
Our Culture Statement: Thriving Together, Achieving Greatness
To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.
We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.
In addition to a competitive salary, we offer:
- Health insurance
- Paid time off
- A hybrid environment that promotes a healthy work-life balance
- Parental leave
- Professional development assistance
- Referral program
Top Skills
What We Do
UniFocus is the only complete workforce management platform designed to fundamentally shift the way service industries manage labor. The powerful platform helps managers plan with intelligent Labor Management tools that automatically produce accurate forecasts, optimized schedules based on business demand, employee availability, service standards and work rules. Staff is easily aligned with a world-class Time and Attendance module that communicates schedules and facilitates swaps with tools like Shift Genius that live within an intuitive mobile app. Once scheduled, frontline employees operate with ease from the industry-leading Knowcross Task Management suite that streamlines guest services, housekeeping, maintenance, inspections and glitches.
With traditional workplace silos removed, managers benefit from a complete view of analytics and a personalized virtual assistant, Odin, that highlights opportunities to improve productivity and cost controls while keeping an eye on guest satisfaction and employee engagement. UniFocus is arming managers with best-in-class decision making technology in the hospitality, restaurant, retail, and healthcare industries.
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972.512.5000
