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The Role
The Technical Consultant leads software implementation life cycles, ensuring system reliability, providing tech support, and optimizing performance through configuration, testing, and troubleshooting.
Summary Generated by Built In
Model N is seeking a highly motivated Technical Consultant with demonstrated experience working in dynamic, fast-paced environments. The successful candidate will play a key role in supporting the full software implementation lifecycle, including software development, system configuration, customization, interface configuration, unit testing, data extraction, data monitoring, and data loading. The Technical Consultant will also provide ongoing operational and technical support to ensure system reliability and performance.
This role requires strong analytical and problem-solving skills, a keen attention to detail, and the ability to collaborate effectively with cross-functional teams and clients.
Job Description
- Lead technical and operational needs of global clients, ensuring adherence to SLA and service quality metrics.
- Analyse incidents, perform root cause analysis, and implement permanent fixes or workarounds
- Contributes to the rollout of Model N product features for the customer, which can include custom refactoring, data migration, configuration, testing, and deployment
- Collaborate with functional SMEs and infrastructure teams to ensure issue resolution
- Configure application and interfaces according to the client specifications
- Contribute to the design, development, and testing of system interfaces.
- Provide technical and operational support for deployed solutions, including troubleshooting and performance optimization
- Provide technical support to the team by developing and optimizing complex SQL queries to meet business requirements
- Guide team members in troubleshooting and resolving technical issues efficiently
- Prepare and maintain technical documentation, configurations, and standard operating procedures
- Continuously identify opportunities for process improvement and automation
Job Qualification
- Bachelor’s degree in computer science or related discipline
- 4+ years of experience in software development & delivery of enterprise software implementations using Java/J2EE technologies and Oracle
- Ability to work independently or in a team environment and effectively meet project deliverables on time
- Strong debugging and troubleshooting skills across all application tiers — UI, API, and database
- Strong problem-solving skills
- Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.
- Excellent communication skills
- BE/BTech or ME/ MTech.
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Skills Required
- 4+ years of experience in software development & delivery of enterprise software implementations using Java/J2EE
- Bachelor's degree in computer science or related discipline
- Strong debugging and troubleshooting skills across all application tiers
- Excellent communication skills
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The Company
What We Do
Model N enables life sciences and high tech companies to drive growth and market share, minimizing revenue leakage throughout the revenue lifecycle. With deep industry expertise and solutions purpose-built for these industries, Model N delivers comprehensive visibility, insight and control over the complexities of commercial operations and compliance. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world’s leading pharmaceutical, medical technology, semiconductor, and high tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom and Microchip Technology. For more information, visit www.modeln.com.
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