The Role
Develop and enhance scalable Salesforce solutions across client implementations. Responsibilities include Apex and Lightning Web Components development, configuration, automation, integrations, testing, deployment, troubleshooting, documentation, and production support. The role collaborates with architects, consultants, QA, project managers, and stakeholders in an Agile environment while supporting multiple initiatives and pursuing required training and certifications.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Salesforce Developer is responsible for building, configuring, and enhancing Salesforce solutions that support our clients’ business objectives. This role works closely with Architects, Consultants, and business stakeholders to translate functional requirements into high-quality, scalable technical solutions on the Salesforce platform. The Developer will contribute across multiple implementations, supporting both new development and ongoing enhancements.
What You'll Be Doing
• Design, develop, test, and deploy Salesforce solutions using Apex, Lightning Web Components, Flows, and configuration tools
• Build solutions based on functional and technical specifications provided by Solution Architects and Consultants
• Customize Salesforce objects, fields, validation rules, workflows, and automation to meet business requirements
• Develop and maintain integrations using Salesforce APIs, web services, and middleware platforms
• Participate in technical design sessions and provide input on implementation approaches and best practices
• Collaborate with cross-functional teams including Architects, QA, Project Managers, and client stakeholders
• Support multiple Salesforce development initiatives simultaneously in an Agile delivery environment
• Troubleshoot and resolve defects, performance issues, and production support requests
• Produce and maintain technical documentation, including design specifications and deployment notes
• Participate in all appropriate product, sales, and procedural training and certification programs
• Attain quarterly and annual objectives assigned by management
• Build solutions based on functional and technical specifications provided by Solution Architects and Consultants
• Customize Salesforce objects, fields, validation rules, workflows, and automation to meet business requirements
• Develop and maintain integrations using Salesforce APIs, web services, and middleware platforms
• Participate in technical design sessions and provide input on implementation approaches and best practices
• Collaborate with cross-functional teams including Architects, QA, Project Managers, and client stakeholders
• Support multiple Salesforce development initiatives simultaneously in an Agile delivery environment
• Troubleshoot and resolve defects, performance issues, and production support requests
• Produce and maintain technical documentation, including design specifications and deployment notes
• Participate in all appropriate product, sales, and procedural training and certification programs
• Attain quarterly and annual objectives assigned by management
What You'll Bring to the Role
• B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience
• 3+ years of hands-on Salesforce development experience
• 2–4 years of Salesforce implementation, customization, and configuration experience
• Salesforce Certified Platform App Builder required
• Salesforce Certified Platform Developer I preferred
• Experience developing on the Salesforce platform including Sales Cloud and Service Cloud
• Strong proficiency with Apex, SOQL, SOSL, Lightning Web Components, and Flows
• Experience with Salesforce data management, deployments, and source control
• Familiarity with Salesforce APIs, integrations, and data migration tools
• Experience working in Agile/Scrum delivery models
• Understanding of enterprise application design and Salesforce best practices
• Strong problem-solving, communication, and time-management skills
• Experience with CRM concepts such as case management, interaction management, CTI, and related technologies is a plus
• 3+ years of hands-on Salesforce development experience
• 2–4 years of Salesforce implementation, customization, and configuration experience
• Salesforce Certified Platform App Builder required
• Salesforce Certified Platform Developer I preferred
• Experience developing on the Salesforce platform including Sales Cloud and Service Cloud
• Strong proficiency with Apex, SOQL, SOSL, Lightning Web Components, and Flows
• Experience with Salesforce data management, deployments, and source control
• Familiarity with Salesforce APIs, integrations, and data migration tools
• Experience working in Agile/Scrum delivery models
• Understanding of enterprise application design and Salesforce best practices
• Strong problem-solving, communication, and time-management skills
• Experience with CRM concepts such as case management, interaction management, CTI, and related technologies is a plus
#LI-DD1
#LI-Remote
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
Skills Required
- Bachelor’s degree in Computer Science, Software Engineering, MIS, or equivalent work experience
- 3+ years of hands-on Salesforce development experience
- 2–4 years of Salesforce implementation, customization, and configuration experience
- Salesforce Certified Platform App Builder certification
- Salesforce platform development experience, including Sales Cloud and Service Cloud
- Proficiency with Apex, SOQL, SOSL, Lightning Web Components, and Flows
- Experience with Salesforce data management, deployments, and source control
- Familiarity with Salesforce APIs, integrations, and data migration tools
- Experience working in Agile/Scrum delivery models
- Understanding of enterprise application design and Salesforce best practices
- Strong problem-solving, communication, and time-management skills
- Salesforce Certified Platform Developer I certification
- Experience with CRM concepts such as case management, interaction management, CTI, and related technologies
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
-
Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
-
Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
